Marriott's Monarch at Sea Pines

Marriott management will not give an extra small bar of hand soap for the bathroom! Nor will they supply more dish washer soap after you use the initially supplied 3 pods! For a week at the beach! NO extra laundry soap after two loads for a week at the beach with a family of 4! This is new this year and there was NO notification to owners! We have been coming here for 37 years! We will sell or otherwise dispose of this unit! Absolutely ridiculous.

This is a resort that we have stayed at several times previously and one that we had loved, but it has gone downhill. We stayed here for spring break this year, and our stay was disappointing. Rooms were nice, however, our building was having plumbing/water issues, and both of our condos were without water on and off. The one day we were without access for nearly the entire day (including for in all of the bathrooms). We have been MVC owners for years (and we are titanium elite bonvoy members), and we have noticed a considerable decrease in the level of maintenance and customer service in the past several years (since MVC broke off from Marriott corporate and became its own business entity). MVC management - please do better.

We arrived at the Monarch 4/6/24 - 4/13/24. We celebrated the birthday of our 95-year-old Grandmother. We called & spoke to NICK one week before our arrival about some challenges that we might have. NICK said he would do all he could but couldn't make any promises. When we arrived NICK had addressed all of the concerns. Vacations & Memories are rare & can go both ways! We are grateful we chose the Monarch. It may be older but it was clean, well well-equipped, & the service was excellent! From the balcony, we could see the gardens & beautiful water ponds. The location of our room was absolutely perfect! The beach is right outside the front desk area. It felt like a private beach, very clean & clear water and beautiful grounds to enjoy the beach area. We joined everyone outside for the Eclipse. It was mesmerizing! We stayed in a two-bedroom/two-bath. There was no noise at night & the activities were well planned. The receptionists were really helpful and friendly. Great staff who knew true customer service! Any negative reviews are very misleading. The Monarch is truly a Diamond In The Ruff & we will be back to make beautiful memories..

Great stay

Unfortunately this property does not care about loud leaf blowers disturbing people trying to enjoy a cup of coffee on the patio, hear the ocean, waterfalls and birds. Every morning before 9:00 am, multiple leaf blowers disturbed the peace.

Very clean and well-maintained, but somewhat dated compared with Marriott's Surfwatch, on the north end of HHI. Smaller than some other MVC 2BR villas we've stayed at. As at most, if not all MVCs, the leaf blowers crank up around 10-10:30 like clockwork. I don't know why it's necessary to blow every leaf away every day. I think most guests would rather have the quiet.

No notice before or after booking of daily construction impacting quiet enjoyment. Haven’t had a vacation for years and we had just 3 days to get away. The doctor said the beach would be the most relaxing so we booked the Monarch. There was nothing on their web page about the resort rebuilding decks and pathways, with daily, constant noise of drilling, sawing, sanding, grinding, and a compressor. We were unable to enjoy any time on our deck or even go out to the hot tub or pool. I am fuming. 😡

Very professional and helpful staff. Clean facility.

The unit is always clean and the set up is great. The items we need are there and there is not a lot of junk in the drawers! The closets are spacious and the bathroom and shower are luxurious. Thank you

We had one bad day when they canceled the hot dogs. I would like to have seen another activity substituted later. Rather than sangria with fruit they just gave the sangria. Fruit is what makes a sangria. When we came in December we had a cheese and wine treat at another of your facilities. We like that.

Check in is after 3 but check out is at 10am. How does that make sense.