Global Towers Hotel & Apartments

the room was not cleaned

Good service

My family was in colombo from 3rd to 15 may as we plan to move our hotel from 10th may to 15 may. We want global tower hotel we did direct booking from the reception staff. He confirmed us the 3 room apartment and 1 double room in same floor. All so will get best room from the hotel with sea view to enjoy my family. But when we check in the hotel staff change our apartment to deferent 8th floor and we got double room from 6th floor. We was waiting in lobby for 30 min as they mention room is not ready all so they will not allow without full payment. ROOM. First our room v bad condition. Birth room are v old. Water leaking from toilet, Room door locks broken, balconies door no locks, when we on the A/C full all the room are vibrating different to sleep. After we compline we cannot sleep in night they move our room to 7th floor next day told us this is better apartment. Bug our first apartment they have washing machine, electric burner for cooking if needed. When we ask they said we can wash clothes from main laundry. ( later next day they mention we have to pay for laundry service) If the hotel some guest getting free laundry in the apartment others need to pay its not worth that we pay. House keeping We was waiting staff come and clean the apartment but 2 days no come to clean the apartment. After next day we complain front office staff come see the apartment send cleaning staff. Something we feel we all ways need to complain for everything to make perfect no senior staff is checking. I work all so maldives 5 staff resort we know what will happen when guest complain regarding the any service our manager and everyone toke to the guests to make them happy. But in-this hotel senior staff they don’t care. Actually i don’t want complain but my family is not happy with the stay how much we pay. I-have mentioned this front office staff all-so. Next day we got 15% discounts to wash our clothes. We don’t want any discounts we want good service. Since first day we told them our family want stay same floor room as us to enjoy together but till departure they couldn’t help us. They only want money to take from the guest after they don’t care about them. Pool Our family was in pool only one-day they mention staff on duty will be on pool from 9 am to 6 pm. but no one was there till 4 pm to 6 pm on that day. All so no towel available after pool. We have to go apartment with wet. Restaurant They have v big restaurant in ground floor but no menu is available in room, or room service all so we don’t know opening time of restaurant. We all ways buy food from other restaurants.