Sandos Benidorm Suites

This is our second time staying at sandos and we were pleased by our stay. Here are the positives and negatives. We stayed all inclusive for a long weekend in the sun. Positives: - the rooms were really clean, although there was a slight smell coming from the bathroom but not sure how this would be avoidable. Last time we stayed there was a sick smell in our room and this has improved by this time. Beds were made lovely with working tv and kettle and amenities needed. Towels were changed and the room was cleaned upon request. We had two rooms and there was plenty of space for each other. - last time we stayed the lifts are quite jolty and shaky, I’m not sure if this is wind and weather dependent but this seemed to have improved since last time. - we were able to rent towels for £10€10 ( cash ) that is returnable when handed back in. - the poolside and sun beds were clean and there was enough to go around, towels were never removed from unpresent sunbeds so be aware, not too sure as summer goes on this may change depending on the busy seasons. - we didn’t really stay around for entertainment but there is plenty for children to do as there is a teen lounge and a children’s lounge. The entertainment staff were lovely we watched them do aqua gym and activities they were confident and happy staff who seemed they were happy to work here and enjoy their job. They did cocktails and cake and did other activities such as archery. - food. As a fussy eater last time I struggled a lot because I don’t like fish, I still feel like a lot of the dishes were fish dependent however there was still some smaller choices such as grilled chicken continental meats and cheeses and chips. The drink choice at dinner too is nice so there is wine and sangria and soft drink choices. - the hotel as a whole is sophisticated and clean and the reception staff are super helpful when needed. - the day snack bar was lovely, the food was fast and the chefs served with a smile and the food is nice especially for fussy eaters Negatives: - the main thing that stood out for me was some of the bar staff attitudes towards making mojitos. If this is an issue the drink should be removed from the menu. I spoke to another couple staying here too who was refused a monitor because there was ‘no more lemons’ although when I went to the bar later on I was able to get one. At the night time staff snarled and huffed and puffed at me asking for a mojito it made me extremely uncomfortable and then they started speaking Spanish and laughing right in front of my face. I was also refused a monitor at one point ‘no more mojitos’ I wouldn’t mind and wouldn’t order it if it wasn’t on the cocktail menu. -the bar staff were also shouting down the queue for tips saying things such as ‘ I have four kids’ leave tips. This is extremely unprofessional and personal to-say to people who have already paid a large cost to come to sandos suites and pay for all inclusive. Another gentleman at the bar also was mumbling and all I could catch from when he was talking to me was no more drinks if you don’t leave a tip. This made me extremely uncomfortable so I was not able to use my full all inclusive to its maximum. - the pool had a lot of wasps floating around which cannot be helped in hotter season however I think going around on the hour to net them out could be a possibility for someone who is allergic to bug bites. - the toilets downstairs by the front door and by the restaurant were not stocked with toilet paper, I had to go to the disabled toilets and use toilet paper from there. Overall the hotel itself and the services were great, and we were happy to come be back here at Samos again l.

We have just returned from a week at Sandos Benidorm Suites for my Fiancé's 60th birthday. We booked a superior double room with Select option as we have been to other Sandos resorts and feel it's worth the extra. We were given room 1806 on the 18th floor. The lifts for the 'even number' rooms had only 1 working the entire time so we had to use the 'odd' lifts and go to the 19th floor every day and walk down. Very frustrating. The room was a great size with separate bedroom. Fridge. Coffee machine. Double size balcony with 2 lounge chairs and a small table and chairs. Fridge stocked with drinks on arrival. Slippers and dressing gowns also provided. Reported to the maid on 1st morning that coffee machine didn't work properly and one plug was hanging out. We heard nothing more about this from anyone. We also found the water pressure in the bathroom to be very low and shower took ages to warm up and then dribble out. Also had to ask for blankets for bedroom as we found it really chilly at night. We found food very good with lots of choice for all meals. Pool bar served great snacks too. Only thing we would have liked would be to sit outside to eat but the restaurant was on basement floor so no natural light or outside space. Indian restaurant was great but also on basement level. We never had a problem getting sunbeds and the Animation Team were wonderful at getting everyone involved. All staff we met were very happy and friendly. Select area was nice with lots of choice of premium drinks and snacks. Outside area had chairs, sofas and bali beds. Was missing a jacuzzi or small plunge pool which would have elevated the Select experience. Also there were no toilets close by so had to keep going either down to basement area or out to pool area. On our last day we were being picked up at 8 am. Had to ask at reception whether an early breakfast is provided and was told we could go down at 7.30 am for continental only. All that was available when we did was toast and cereal. We expected some pastries, rolls and possibly cheese and meats but these didnt come out until nearly 8am. We have always been provided with a full continental in other hotels on final morning. All in we had a lovely holiday but feel there were quite a few things Sandos Benidorm Suites could do to match the other Sandos hotel experiences we have had.

We had a lovely time at the Sandos Benidorm suites the hotel is lovely and clean, rooms are nice the food and drink is so good, lots to choose from the staff are welcoming and friendly. Good location between old town and new town.

Just returned from another brilliant week at the Sandos I’ve lost count of how many times I’ve been there. And what makes this hotel shine is the staff each and everyone of you work so hard to make everyone’s stay an enjoyable experience. The food is always good and a great selection. We shall be returning very soon

Went for a week in May, had a wonderful holiday. Staff very friendly from Reception, domestics to dining and Bar managers. Room very clean and tidy. During our stay we had a group of special needs adults and their minders staying at the hotel. They were the happiest of people and joined in all the fun. The minders were also very friendly and made sure everyone was ok. All the other guests joined in their fun. When they left to go home there was lots of tears from both adults and other guests. It felt a real privilege to be part of this groups fun and enjoyment. I take my hat off to all the leaders involved. The pool area was very clean, with plenty of sun beds. The outside and inside bars were run by a great group of staff. Always friendly. We were a good 20 min walk to the beach and main area. Would I go again…..DEFINITELY My only complaint would be the lifts, please get this fixed. From what I have heard it’s been out of action fora long time

3rd visit to this hotel and did not let us down. the hotel is immaculately clean from reception to the pool, bar and rooms. Check in was quick and we were lucky our room was ready early and as requested we got a low floor. Our room was very clean and was cleaned everyday with fresh towels Elana did a great job every day. The room looked a bit tired though bits of paint flaking on the bathroom ceiling which looked like a previous leak from upstairs. The silicone round the shower glass needs redoing as it leaked slightly and the flusher on the toilet was broke and continually flushed slowly ( this was fixed after reporting it). The bedroom door had been shaved so it would close but not repainted and there was a big gap between the architrave and frame. Just daft little bits and easily fixed that would have made a big difference to the look of the room. Staff were all amazing.Bar staff Henry, Mathew Israel and the other young lad cant remember his name were great and worked hard when either at the pool bar or indoors. Only issue I had at the bar was I was asked what I wanted then the bartender decided to go put her lip gloss on before she made my drinks. The restaurant staff were very hard working and plates were cleared quickly. Denis was a great host always welcoming and chatty. Always found something to eat and the food was tasty and fresh apart from the bacon but that is my taste. All in all had a great time and will be returning.

2nd time staying here. Fantastic hotel, great staff, good choice of food. The cleanliness of the hotel is immaculate the rooms are cleaned to a very high standard every day. Clean towels and toilet rolls provided each day by andrea. Restaurant is spotless and the choice of food is great and cooked fresh. Only downside is not much choice for children. Indian restaurant was a great experience. Tasty food aswell. The restaurant staff were fantastic with my granddaughter, she loves Dennis who is brilliant with all customers. Raúl was impressive with his lapkin origami of a lady. The bar staff were also fantastic at letting me get a bit wonky. Jeni and pepe was always happy and smiling and very chatty. Only one I had an issue with was the gay lad behind the bar, didn't know his name as never had a name badge on. (Wouldn't get the drinks order correct any time he served us) Snacks where also fantastic shame I couldn't remember his name (the tall one). Natalie on entertainment was fantastic and my granddaughter harley was landed that Natalie remembered her. Molly on reception was very helpful. The atmosphere of the hotel is so calming and chilled. In the night we could hear the music from the show in our room but it went off at 12am wasn't disturbing. Other guests was quite aswell.

El personal Desde recepción hasta los camareros del comedor del bar Todo el personal es muy amable El mini bar estaba lleno y al ser select entraban todas la bebidas con autoservicio

La decoración de las habitaciones Hay cosas q se ven un poco viejas y desfasadas Hay mucha diferencia con el resto decoración del hotel El detalle de los chocolates eran dos bombones así sin más!