Campanile Swindon

Not a great experience no draught beer for over a week hot water not…. Tepid at best dog barking inside the hotel dog feces on corridor carpet bathroom sink plastic with cracks i in it very dated! hot food choice limited due to not a available! Been charged for WiFi I have never been charged for a basic service!! Disgracful the only good thing were the staff on reception friendly helpful

Let’s start by the negatives- Do not eat here. After a busy day shopping we decided to have an evening meal where by it was slapped up by the receptionist. (we have previously had lovely travelodge meals in a different hotel) Let’s start with the drinks. We ordered a cubra libre cocktail. The two ladies looked at eachother without any knowledge of what is inside the cocktail and how to make it. They put a shot of bacardi and diet coke can in a glass and grabbed a lime and squeezed it over the drink with unwashed bare hands. Then we ordered food and well that was a challenge. The ladies weren’t aware of what their menu consisted of and how to order it. But we got there in the end. I was not informed that they didn’t have half of the ingredients to make the meals we ordered. We received the meals which were the southern fried chicken burger with two sides of onion rings and ‘mozzerella flatbread’. The ‘mozzerella’ was broken pieces of plastic cheese. The coleslaw was just raw veggies not “spicy” as per the menu. When we received these meals we were devastated. When i spoke to the chef/receptionist they seemed rather shocked and confused. I asked for a refund where they tried to offer me a free drink or dessert but i wasn’t interested in this after what ive received. I had to wait until the next day to get a refund from the rudest bluntest manager i’ve ever come across. Talk about service with a smile! We did eventually get our refund but with no condolences or apologies which i thought was bizzare. The rooms- You will consistently hear dogs barking through the day and night. There is a door which connects to someone else’s next door which reception say it can’t be opened but let me reassure you it certainly can. I would never revisit this hotel, the staff were rude and miserable, the rooms were average just strange about the door but we live and we learn.

The rooms were poorly maintained. Dogs barking during the day, nights and first thing in the mornings. Staff appear unable to do anything about noise. If you are allergic to animal hairs like me, you could end up in a room dogs/cat/etc have stayed in. Cleanliness/hygiene also an issue as the shelve where I placed my folded clothes was caked in dust and grime. My clothes were covered in it. On closer inspection, the rest of the room was covered in dust. The combination of caked-in dust, grime and built-up animal hair made me sneeze all the time I was there and as I have asthma, I also suffered from breathlessness and was congested all the time - had to use my asthma pump a lot. Oh, the toilets are quite low as if they are for kids. The exterior of the hotel was deceptively clean and quiet.

The bar and restaurant areas have all been upgraded with a fresh feel, with new seating and comfy new seating areas. The Motel has improved since the last time I stayed here. I had booked for one night, but after seeing the upgrades and improvements, I booked here for a second night. I had one breakfast, and one evening meal which were great.

The hotel should have been shut down for this to happen !!! The noise was horrendous, work man everywhere dust no bar or restaurant for weeks

An exceptional stay from start to finish. The hotel was spotless, comfortable, and perfectly located, but the real standout was Alex. Her warmth, professionalism, and genuine care transformed a great stay into an unforgettable one. Nothing was too much trouble, and every interaction felt personal and thoughtful. Alex is a true credit to the hotel and the reason I’ll be returning

Reception area & dining area being renovated, so it's messy and cold and no food available. Room was small, but clean and tidy.

Great short stay at this Travelodge, all staff were very friendly and accommodating. Special thanks to George who checked me in a little earlier. See you again soon. Thank you 🙏😊

THE WORST CUSTOMER SERVICE EVER!!!!!!! From Travelodge online, I’ve sent around 200 emails to address a double payment, out of that I’ve received 2 automated replies telling me to wait 10 days for the pending payment to ping back (the payment was taken over a month ago!!) The phone number doesn’t work. Staff at the hotel tried to help (Huge thanks to the lovely reception team) but she was just told to give me the email address that I’ve already sent endless emails to!! BY FAR THE WORST CUSTOMER SERVICE EVER!!!! BEYOND SHOCKING

Amazing stay! The room was clean, staff were friendly, and the service was excellent. Highly recommend this hotel! Great Location!