Campanile Swindon

I travelled to this hotel to stay for 4 days and 3 nights between Monday 20th October to Thursday 23rd October. I stayed in room 151, on the 1st floor for all 4 days, working on my laptop at the desk. When I booked it, I noted from the website that this hotel is ‘A new member of the Travelodge family. You’ll notice some differences in this hotel’s offering until we update it with our latest look & features’. Therefore, I fully expected (and then observed) a different/dated look and feel whilst it is being bought up to usual Travelodge branding and standards. However, what I did not expect was the level of building works going on. The noise from drilling and banging was unbelievably disruptive and extremely difficult to concentrate. It was happening immediately directly above my room ALL DAY, EVERY DAY (fortunately, not in the evenings or during the night) and made my business phone calls almost impossible to hold. I have since seen that multiple other recent guests have reported similar experiences online. Unlike myself, however, I’m sure they were not trying to work all day on a building site! I was having headaches all day. I asked reception on day 1 if the disruption would stop or at least reduce. They said regrettably that a) the noise would last throughout my stay and b) the hotel is fully booked, so there was no possibility to move me to a room in a quieter area. Travelodge must question whether this hotel, or at least the parts of the hotel in and around where key works are being undertaken, should be open to the public. This is from both a guest comfort and general health & safety perspective (hallways are dusty and dirty, generally poorly presented, with some building materials lying around). Fire doors were also wedged open throughout my stay. When I closed them, they were back open again the next time I walked past. This complaint is not aimed at the friendly and helpful staff in the hotel who are 5* (especially the amazing Marlene at breakfast) or indeed the building contractors. Breakfast and dinner were tasty and my room itself, whilst of poor appearance in the bathroom, was good value for money – including very comfortable beds. Pre or post works I would have had a pleasant stay. Whilst not materially affecting my trip, I would also like to report that the lift did not work throughout my stay, the TV reception in my room was intermittent (I appreciate that both could be related to the building works) and the dinner food menu was limited – not all options were available.

Renovations being carried out. Hammer drilling, filthy, sharing walkways with builders, etc. no ground floor rooms (as requested). No lift (Mobility issues). Moved to different hotel. I felt sorry for reception staff. I was obv not their first unhappy customer! They apologized for renovation noise, etc but sadly that doesn't make it stop. Travelodge shd not be hiring out rooms with work ongoing. Where is Health and Safety when you really need them??

The room smelt awful. Carpet looked bad. Walls and doors looked grubby. Rooms are waiting to be refurbished and until this is done, I wouldn’t stay here again. Noise travels through the hotel (talking, doors, lift) very easily. Some rooms have the windows open (assume for referb) but makes space cold.

We stayed for 1 night and it was cheap. Bed was quite uncomfortable and felt smaller than it should be. Gap either side to the bedside cabinet. The TV was too small for the unit and was showing cables. Bathroom was fine, reception was nice and it was quiet from outside noise, although you could hear things internally (people walking and talking). Lifts were not working and it appears work is being done there. For a cheap night it was ok.

Really hard to find. Food on offer including breakfast was not worth the price, I went down for breakfast at 09:30 its served 8-11 very little left. bead was comfortable. whole place is a building site lift is out of action.

Awful. Hotel in disrepair, out front scaffolding up blocking off at least 2 disabled parking bays. We were put on the 2nd floor and there was only a single lift which was out of order. When we got to our floor half of it was closed with great big signs up saying work was being done or something. Looked a right mess. The rooms decor is awful. Some lime green effect is horrific. The shower had black marks in the tile grout looking like it hadn’t been cleaned properly. The toilet faces the wall with little room and the seat wasn’t on straight. When we got back from our night out we had to wait for someone to physically let us in by pressing a buzzer that was difficult to locate considering not a single person told us to do so, nor are there any signs saying the door will be locked after this time and press this button to call someone. Bed very hard and uncomfortable. Overall won’t be back surprise, surprise.

Just awful! Lift not working due to building work but wasn’t informed of this prior to stay and no offer of help up the stairs! Room disgusting and STANK of gone off cheese, the carpet was once red but now brown! shower scalded me! Had to wait 20 mins to order food as till wasn’t working. Stairway and corridor lights not working. Tried to speak so someone on checkout but no staff around! I gave up and left. I stay in travelodges most weeks and this is by far the worse one!

This was the worst travel lodge i have ever stayed in Room was smelly and very small Bed was broken putting pressure on my back. House keeping must have noticed this when making the bed

Rusty bath - felt very dirty so much so I was unable to shower here and left early to get to my next destination in order to find somewhere clean and safe.

I have stayed in many Travelodges over the years and always found them clean, reliable and good value. Unfortunately, Swindon West falls far below the usual standard and really should not be open until it has been properly refurbished. From the moment we arrived, the hotel smelled strongly of cigarette smoke. The carpets were filthy and stained, the bathroom had mould on the ceiling, a dirty shower curtain and plug full of hair, with no lock at all, and only a push close catch which kept opening itself. The lights flickered on and off in the room. The curtains were full of holes, wiring near the TV was dangerously exposed, and the overall décor was extremely tired and in disrepair. On top of that, construction work outside started at 6:30am, waking us with loud banging, and there was a strong adhesive smell that made the room unpleasant to be in. Staff were dismissive when I raised concerns, telling me there was no point moving rooms as “all the rooms are just as bad.” The only positive was that the bed itself was clean, and the location is convenient. However, the overall experience was so poor that it has made me question whether I can continue to trust the Travelodge brand.