Best Western Plus Caldwell Inn & Suites

Decent breakfast

The hotel is next to a car wash so we heard the vacuums all day. Our room smelled like it was rotting with body odor, called the front desk and they came and sprayed cleaner that did not help, ended up finding that it was the refrigerator in the room that had an awful smell that was making the entire room smell. It was unbearable, we called the front desk hoping to move to a different room but all they offered was to remove the refrigerator. We ultimately decided to leave that morning but were told we would still be charged for the following days stay. We absolutely were not going to continue to stay in this unbearably smelly room and the front desk offered terrible service, after demanding I would not pay for another day the front desk was able to credit me for the second day but then continued to rush us out of our room when we told them we needed time to pack up. I have never experienced such awful service nor stayed in an equally awful hotel. There are better options down the street.

Good location, clean, attentive staff.

Showing signs of ware and tear. Bathroom towels were frayed, there was a plastic bag secured over the fire alarm, the pool was closed for unscheduled maintenance, the elevator was slow and noisy.

Convenient

A little dated

Staff is friendly and helpful, beds are comfortable and clean, complimentary breakfast is good and the pool area is clean and well maintained. Location is perfect for my needs.

The bathroom fan needs cleaning, it is dusty.