Homewood Suites by Hilton San Antonio North

We loved it, and they placed us in a perfect room.

We were asked to leave early because of an incorrect checkout time, but the manager resolved the issue.

Location

Everything

It was average.

The shower head, no foot rest in shower, pillows too soft, entry door lock would not unlock, no safe in room, bathroom door would get stuck and make noise when opened, shower door would not close unless you. pulled real hard and then it would make a lot of noise and pop shut.

Great staff, but the rooms were very outdated. Room cleanliness was a concern (especially the walls), almost seemed like they were boogers and some sort of fluid spay on the walls.

The common areas are fine. The breakfast in the morning generous. Beds are hard, furniture is dirty. Air conditioner & fridge not working. Mold in the shower and outside of it. How hard is it to spray some bleach? Probably exacerbated by the re-caulking done by a 5 year old. Hard beds, no AC and microfiber sheets are. Or a fun combo for menopausal women.

This hotel is in a great location. It’s nice and large with both a kitchenette and a living room. Plus the little dining table is great for purses and backpacks. There’s plenty of space in the bedroom even with two queen beds. The bathroom is large too. The young man who checked us in late that night was really friendly. I took off one star because as always the pillows are rubbish. Plus there’s nowhere to put anything on when you’re in the water closet where the toilet and shower are. There is a towel rack but small items can fall through. Plus the light switch for the water closet is outside on the wrong side of the door. Obviously not a deal breaker but a pain when you get up in the middle of the night and forget to turn the light on then you have to open the door again