Casa Ticul Hotel Boutique 5Th Av

The staff here were very nice, cleaned well, took care of what was needed. However, I could only get Wifi and phone service outside most of the time. My room's AC was blowing out only warm air, and the room is full of mold. Mold was growing on my bags and my stuff. I got disinfectant spray and wiped it all off but the fact is, I'm going to have to replace a lot of my things now as a result of staying there. I'm a full-time traveler on a budget and it's gonna cost me hundreds of dollars to replace the moldy items. In addition, my sinuses flared up as a result. I don't think changing rooms would have helped much. They were quick to come in and clean and repaint the walls but as I was leaving, you can see the mold coming back. And I even needed a fan to keep the room cool. Again, the staff are ALL amazing! Amazingly friendly and helpful. I just wouldn't stay at this hotel again.

Good location but the hotel is in a very bad shaped, everyday they were doing construction, and housekeepers are way too loud and dont care about whos resting or not.

Staff was very welcoming and nice . Hotel located right outside 5th Avenue plenty to do .

The staff are friendly but the property is in dire need of maintenance, as a lot of things are broken, not working properly, or missing entirely from the hotel rooms.

Nice enough place to stay. Little outdated, but the staff make up for it. Very friendly.

This place is a nightmare on Elm Street. First of all, the amenities listed for this place are either non-existent or not even close to the description. The place is cheap and you get what you get for your $50/night. Or I'd say you don't get. We checked into this place on April 17th. I paid the full price for 10 days of stay. We were sure that we'd get all that was advertised on Expedia. However, they first told us the cleaning person will be changing sheets and towels every 3 days, then we got into our room, it looked ok, the bed was nice and had an elephant made of the towels, it also had a very old and cracked standing mirror, horrible shower head (looked like a sprinkler rather than a normal shower), and it had no internet. The internet part was crucial for me and my daughter as I had to work remotely and she had to attend her classes online (both in USA). I told the manager, Leo, about the internet, he tried to fix it, it worked for a bit and then died. I went back to him, he said he'd stop by later that night to fix it but he never did. Next morning when I had to log into the system at work and my daughter into her school system we had no internet at all. With lots of fights on the phone with Leo,front desk & Expedia I finally managed to get my money back by applying my paid funds towards a new place. This hotel is a FRAUD. I threatened them by cancelling my card to get my money back! Horrible place, don't ever book it!! You will hate everything about it! Breakfast too!

We had a a really great experience staying here. The location is amazing, two minute walk from the beach and right on 5th avenue, where there’s a ton of cool restaurants, bars, and clubs. It was just far enough away from where it gets really noisy on 5th, providing a really quiet and peaceful place to sleep. AC was great, bed was really comfortable, the housekeepers and staff were so friendly. Complimentary breakfast and coffee was great. The pool was awesome. Really everything you get here for the price is amazing. We stayed here for 7 nights and would definitely stay here again. Thanks Casa Ticul!

I always try to stay in boutique hotels. This is definetly one of them. Decent. Great location, great price. It would have been nice to have a patio, however not needed. Everyplace has its pros and cons. Overall a great place for the price. Not the cleanest but acceptable for the price.

Very nice staff.

Excellemt location, clean