The Westin Richmond

both elevators working!

We stayed at the club level and enjoyed the staff and amenities

Only one elevator was working and that proved to be a major imposition

This facility/brand has, since purchased by Marriott, become less comfortable, less upscale for the price point. Rooms are bland. Bathrooms..toilets almost on the floor so low. Low end soaps, and toilet tissue/kleenex rough. TV remote not working often and too tech interactive with no instructions.

See above. Also lamps are quirky and not easy to find switches. Rooms like a monestary and quite small. Robes only available at check-in. Wierd. Only one water...usually two.

I always love staying at this Westin. Friendly staff, cleans and quiet rooms, great restaurant.

Loved it all Super easy parking too

Tabaith in the club lounge was excellent ....great customer service as a Titanium Member of Marriott this is exactly what I like to see and keeps me coming back to Westin properties ( All Club Lounge attendents were great and friendly during my stay)

I visit the Richmond area often and usually stay at the Marriott downtown or the one in Shortpump, but this time opted for this Westin. This is a very nice property, in decent shape, clean, well-maintained, and fairly decent service. My room was comfy and nicely maintained, everything worked fine too. They have a concierge lounge on the 7th floor, which I checked out the first night I was here and it wasn’t impressive at all. Lacked decent selection of snacks, having only a few bags of potato chips and nothing else. There was a lady sitting in there watching TV who I think was the bartender for their snack/bar hours. Aside from that and the mediocre service at the bar, I’d definitely return in the future.

Location was the only good thing.

Front desk was difficult and it was hard to check in all rooms at the same time. Status counts here. Status membership to Marriot a room was available at 1pm. None status membership check in was at 4pm. That room was actually not cleaned and we had to get a new room. Rooms are worn and somewhat clean (think quick sweep and not a deep clean). Beds decent but that’s it. Bathrooms outdated with low toilets and ancient bathtub showers. Not ADA compliant at all. Location is great but that’s it. Go to the Hilton we’re the rooms are clean and well maintained.