The Westin Richmond

We have a 230 person dinner Gerald Robinson and was great . He was apart of the staff and made sure we had everything that was needed

The ambience was just gorgeous

Nothing

We stayed in a lovely suite on the 7th floor where we had access to the concierge lounge, which we visited in the evening and again for breakfast in the morning. Hotel staff was very friendly. There’s a path around a pond adjoining the property which was a great place for walking our dogs. Room decor was nice, very clean and comfortable. The room included Westin White Tea bath products, which are some of the best hotel shampoos or soaps I’ve encountered in my travels. Nice place overall.

One of those hotels that look and advertise as luxe but actually has little to no amenities besides the heated pool and tvs with Youtube. Desk staff is extremely helpful and the hotel itself is a safe and clean environment. Rooms are basic hotel rooms, no microwaves and stains on carpet in some rooms. Housekeeping can be annoying, be warned they do come by knocking every two hours after 12pm checkout even with DND on the door, some don’t knock and will dang near try to break the door down to get in. Restaurant downstairs is very expensive for what it is and is always empty as expected. There are definitely other hotels in the area with better amenities and benefits, at a cheaper price point.

All good.

The open area by reception, with various seating facilities, was often used for small "meetings" (4-6 people), chatting, making phone calls etc. Someone needs to oversee the noise level, as such was inconvenient for others sitting nearby. The reception staff should be able to do so!

Tabitha is the best. She runs the lounge and I have dietary restrictions and she looks after me in the very best way! Super grateful for her. Living on the road with dietary extras… made better by Tabitha going the extra mile!