Courtyard Richmond North/Glen Allen

Clean and comfortable beds

All good

I love the size of the room for a family of four. It was very clean and the location was awesome. It was around everything in a short distance including the facility, where our basketball tournament was, we literally could walk there

N/A

Probably the worst experience and way overpriced

They didn’t fulfill any of our requests. We had to ask for special service because they didn’t have everything we asked for.

This hotel is definitely on the older side. We initially checked into a room that smelled strongly of smoke. When we requested a different room, the staff did accommodate us, though they seemed somewhat annoyed by the request. One important thing to note: the “king room with pull-out sofa” is misleading. The pull-out sofa is only twin-sized and extremely uncomfortable—far too hard for an adult to sleep on, and not ideal for two children either. The room itself is also quite small. On the positive side, the location is convenient, with several restaurants within walking distance, including Red Robin and other nearby options. However, the amenities leave a lot to be desired. The main lobby feels underutilized, and breakfast doesn’t seem to be a popular or well-used option. There is no complimentary coffee or tea available—even hot water comes at a cost. Additionally, the in-room fridge is smaller than standard hotel refrigerators, which is something to keep in mind when booking. The pool is ok; the hot tub is not hot. So it’s fine, but just average.

Proximity

A/C and heat were awful and loud. Controllers didn’t work and couldn’t shut off. Had to change rooms at 2am and the second room was the same.

Everything was great, pool( hot tub ) was looking horrible ....

Hot tub was horrible looking( water ) Sofa bed was too hard, felt like a board

This is a normal Courtyard Marriott and met all the expectations of this hotel chain. While I was here I had a reservations issue. Hotel employee Ladajah was very helpful in satisfactory resolving my issue.

Location and friendly staff

Not enough keys for each room to have 2 each.