Holiday Inn Accra Airport, an IHG Hotel

Rooms are outdated and smells moldy wet and parts of the ceilings are having leaks and falling off, the carpets to the rooms are water stained and smell wet

Room was terrible, washrooms looked very dirty.

Always i stay here in Accra. Receptionists are wonderful such as Miss Gifty, Sarah, Vanessa and others. Ypu can find everything here. I suggest to everyone. Near to airport, there is free shuttle, spa, near to mall etc I suggest to everyoneI suggest everybody.

very smelly damp room had to sleep with mask on

The property is very old, and the general standard is poor. Basic thinks such as towels are not in good order. The bed is tiny and the sheets are basic. Light switches are not close to bed like all hotels, this one is opposite the bed.

The location is great for easy access to the  airport and Marina Mall. Customer service levels really very depending on who you are dealing with. The receptionist who checked us in was pleasant,  we had a query with regards to our booking so she called her supervisor, also fairly pleasant but very laid back with no sense of urgency or priority to assist. We were told we would be given a twin room but when we got upstairs it was a double room,  they then changed us to a twin room with an awful smell of damp.  Finally we got a twin room with less of  damp smell! On the morning of our departure we spent between 30- 45 minutes locked out of our room because the battery for the lock had died so our key cards wouldn't let us in. Overall the hotel has great potential,  the public areas are clean and well maintained, the food tastes nice with variety of options. The bedrooms require a bit of updating and the damp smell needs to be addressed. More importantly a real focus on customer service and attention to detail is required in order for the hotel to achieve the international standards that travellers/guests expect and deserve. Although a little rough around the edges, there are staff members who are doing a great job, the lady from the gift shop is very helpful. Salieu from the restaurant is very attentive and pro active,  George, who runs the shuttle service between the hotel and airport went above and beyond the call of duty Barbara the Guest relations manager is amazing.  We were also fortunate enough to meet the hotel manager who introduced himself to us during breakfast this was a nice touch and greatly appreciated. I would return to the hotel in the hope that the feedback given translates into service improvement which would make a much more pleasant stay.

Friendly service but rooms were jaded and in need of upgrade. Approached by hookers on the terrace (in front of staff). Twin room, not queen bed. Helpful airport transfer. Breakfast adequate. Just needs a lot of upgrading to meet the rather hefty single night hotel charge.

Good

Not recommended at all Reception checked me into a Smoking room without clearing this with me and had to change into a non smoking room not to mention the delays after a 6.5hours flight Bed linen, towels are not clean and had requested to change them upon check in Room door lock is not working so for you to close your door on your way out you need to use the keycard repeatedly hoping it works and following repeated requests from maintenance they said they can’t fix this at the moment as door hinges are out of place!!!! Air condition is a mess, you can’t turn it off so it’s either freezing cold or super hot following requesting maintenance, they turned off room ventilation completely where there is no window and was left suffocating inside Reaching out to reception over the phone is a miracle, you might get luck at the 15th attempt and usually without any kind of follow up for your request!!!

I'm a loyal customer of holiday Inn, staying minimum of 60 days in a year at their hotel. In my recent stays on May, June, September and October 2022, my points were not updated to my account. I have made several follow-up up in person and through emails. There is no response until now. This is really terrible and definitely not a right way to handle premium customers. Now I completely hate this chain of hotels.