Lanna Palace 2004 Hotel

I have been coming to this hidden gem for 10 year now, I always enjoy my stay at this hotel.

Do not continue to sale this hotel untill they change everythink Nothing work's. Breakfast eggs cool we have to asked to the waiter to get it warm I will change hotel next time

My partner and I went on a romantic vacation getaway in Thailand and we spent 3 of the days in Chiang Mai. We booked this hotel and specifically booked for a room with one bed. When we checked in, we were given a room with 2 single beds. We went back downstairs to the front desk to ask for the correct room that we had booked, but the staff was very rude and refused to change our room, and told us to go to sleep and ask again in the morning. So we did that, and again in the morning they refused to give us the correct room that we had booked and paid for. I had to waste 2 hours of vacation time to contact hotels.com to cancel this booking. Fortunately, the customer service agent was very nice and put us in a new hotel with a king bed for the rest of the days we spent in Chiang Mai.

I have stayed in many very nice 3 star hotels in Southeast Asia, including in Hanoi and Hue. This is a 2 star property at best. Staff are pleasant and helpful and the lobby is pleasant. Once we got in the elevator, the lack of maintenance and updates clearly shows. It was hard to tell what floor the elevator is on- the right side of the display doesn’t work. The hallways are dark & dismal. The beds were hard, but ok. The shower head flowed, but pointed only straight down it moves but it is not possible to get it to spray toward a bather. The refrigerator didn’t cool and the safe was inoperable. We reported the last two items and they were repaired that day. Breakfast was ok. 2 star at best.

Booked 2 interconnecting rooms for an impromptu family holiday. Was one of the cheaper options and I figured we will just be using the room to sleep in. Location isn't that central. It was quite a walk even to Anusarn night market. It's a good thing Grab is efficient in Chiang Mai. Rooms were old, air-conditioning was difficult to regulate and street noise was very noticeable. Bottled water replenished everyday, but no coffee. Water heater pot malfunctioning in one of the rooms. TV was the old CRT TVs (seriously, who has these relics around???) with no international channels. Bathrooms were old with leaky pipes and unreliable pressure in the showers (which were over bath - the bathtubs were quite grimy). Staff were friendly enough and that probably was the redeeming grace of the property. The hotel served my purpose, but I would think twice about booking again.

Considering the amount i paid, this exceeds my expectation.

We had a nice stay at the hotel. For the price we paid we were very satisfied.

Wij hebben goed geslapen. De bedden waren schoon en matrassen waren goed. Teleurstellend voor een 4 sterrenhotel vonden wij de service bij de receptie. Wifi was 24 uur out of service. Ook was de badkamer douchekop beschimmeld, moesten wij douchen in een bad (oud en vies) en sliepen wij in 2- 1 persoonsbedden ipv een kingsizebed. Tevens hadden wij 1 flesje water gepak (plastic) die was dus niet gratis maar de glazen flesjes water blijkbaar wel. Helaas moesten wij dus nog wel voor dat ene flesje water betalen. Dit terwijl wij klachten hadden over de wifi, wij niet gezeurd hebben over de vieze badkamer en de bedden. Erg jammer. Wij zullen hier niet meer terugkomen. Service van de bagage medewerker was wel top. Hij had voor een taxi geregeld (uber). Hierdoor scheelde het ons mbt taxikosten naar het vliegveld. Eindconclusie: oud hotel, slechte service bij de desk en een vieze badkamer. Je kan beter voor deze prijs naar het. Duangtawan gaan, dichter bij de avondmarkt, groot, mooi zwembad en goede service.

Nice place to sleep. Customer services are friendly. Will likely choose this place again if visit ChiangMai again in the future.

everybody was trying to be helpful, but we had a miscommunication with the administration about the cost of an extra bed and they continued to bring it up, although we had already paid the item the first night. It was annoyingly funny in a sense.