Hilton Garden Inn Cleveland East / Mayfield Village

Staff was rude Carpets need to be replaced Gym has 0 weights on the weight rack Machines in gym not working and employee placed sign on pool that it was out of service bc she didn’t want kids going in it which ruined my kids stay. We overheard her talking about it. We swam day one of our stay and the jacuzzi was it of order that day and the entire pool was shut down after. The laundry room was also out of order.

Bed was comfortable. AC was amazing . Toilet seemed to have a plumbing issue as it was hard to flush . Some dust around the room . TV remote did not work

The beds were comfortable and it was clean but this definitely was not convenient for 4 of us to not have water twice

We booked our visit here for the Morgan Wallen concert and stayed from Aug 14th-16th. There was not only no water from 11pm-4am, but as the 4 of us were getting ready for the concert we had no water. I called the desk and they said a pipe burst. This was very inconvenient.

No water upon arrival. Bathroom fixtures need repair or replacement.

Stayed years ago at this Hilton and had zero issues. The rooms are filthy, old, stains on carpet, walls, etc. peeling wallpaper. Ice machine was broke and ceiling above had a mold exposed huge section. Hot tub had cones around it and was gross. Lobby area was fine. Our view was all the buildings mechanical and the highway was right there. The only bright spot was the desk help and a very nice helper in the dining at breakfast. Do NOT stay there.

No running water when we arrived, water was yellow when it turned on and sink clogged with hair

Great place to stay right outside Cleveland. Easy parking. Clean and quiet area.

Parking lot was full of garbage. There was clearly a party there by the number of guests. The staff appeared annoyed. Paid extra for breakfast which was dry cereal and other low-level continental ($12). Should have gone out. Overpriced, poor quality, poor service.

We had no water when we got there. No hot tub, which was one of the reasons i chose this location. I wanted to relax in the hot tub. The laundry room was out of order. Our floor had a broken ice machine. And each time i used my key it reprogrammed and i couldnt use it the next time. Seriously, ive never had such an experience. It was not good. I will never stay at this property again.

Awoke late and missed it