Holiday Inn Rugby/ Northampton M1, Jct 18 by IHG

Not applicable

Staff friendly and great location for access to M1. Building seems a bit tired in some areas. Swimming pool changing area could have been cleaner.

Clean room, comfortable bed, small fridge in room We enjoyed the pool, hot tub and sauna. Staff were friendly and responsive. Food was good. Vegan and GF options.

Clean, good breakfast, friendly staff.

Upon check-in I was not told to put my car registration in. I was not asked if I stayed at the hotel before and I have not. I was not told where my room was, where the lift was, where the restaurant was, breakfast times. I am registered disabled and had to drag my bags and ask a waiter where the lift was and how to get to my room. The receptionist was an older lady, who disappeared after asking me to sign my check-in form and issued my keys. A waiter Cal helped me carry my bags up several flights of stairs to Room 142. I explained i was registered disabled, so Cal left me inside the room to go to reception and asked for a room on lower floor closer to reception. He came back to tell me, there wasn't another room and if I was staying for 2 nights I could of been moved the following day. Later that night I asked for some ice from the bar and the young waitress was very unfriendly and told me they didn't have much ice at 9pm. The sink in the room was leaking so i looked underneath and tightened the loose bit, which i reported to reception on check out the following day. The room was lovely and comfortable. Lily was on reception and bar on day of checkout and she was amazing, friendly and helpful! Lily and Cal were helpful, polite, friendly and approachable. Both Cal and Lily provided excellent customer service. I thanked Cal on checkout as he was working also. The gentleman in the health club also provided excellent customer service.

Room size for a premier room wasnt great. There were nail clippings on the carpet, hair on the desktop and bathroom surfaces. Plugs were far away from the bed. Breakfast was bad. Had a gluten-free party member. The staff on arrival showing us to our tavle explained everything but the black pudding was gluten free. Had to ask for seperate tongs. No one to ask for seperate to be cooked. Got seperate tongs and the chef behind the breakfast bar chucked them and carried on with 1 pair of tongs for the black pudding/ sausages. Toilet facilities were good. Cooked breakfast for a nornal person were good. But not gluten free.

They were overbooked, only got to know when we reached the hotel for checked in. They help us to book another place. Can’t believe this happens to ihg hotel. All about money making.

We stayed for two nights, wish it had been no nights. From the moment we arrived the hotel appeared to be in chaos. Had to change rooms after the first night as the bed was so uncomfortable it was difficult to sleep. Decided to eat in the hotel, really wished we hadn’t. We waited over an hour for our food, had to chase it twice only to be told our meal had been given to another table! When our food did finally arrived after nearly 1.5 hours the pizza was so greasy we had to use napkins to mop up the oil sitting on top of it and the chips were cold. When we complained to the manager he appeared to find the whole situation funny. In addition to this the bar staff looked like they were on the brink of tears and the receptionist was close to a breakdown. This hotel is clearly understaffed. Would never stay here again!! We really should be given a full refund at the very least for such a traumatic experience. Such a shame as it could have been so much better.

This was a “staging post” on our way to the North and Scotland for a holiday It served its purpose well. Breakfast was particularly good. Overall well satisfied with the facilities provided.