Holiday Inn Haydock M6 Jct23 by IHG

Hotel is very well situated for the M6 and Haydock Racecourse. From the outside it doesn’t look particularly attractive but it’s on a lovely setting and inside is lovely. The staff are good, attentive and friendly. Rooms are clean and modern. All in all a good hotel. My only small observations are the corridor lights are extremely bright and remain on all night. The TV’s are very old, not a biggy at all. I’d definitely stay here again. We stayed one night, included evening meal and breakfast (which is very good) and paid just over £100 which is incredible value. The evening meal when included isn’t the full menu, but there was a good choice on the alternate menu. We stayed Thursday night so it wasn’t too busy at all. Mainly working people having an overnight stay. In conclusion, good hotel, good staff, good food and good location.

Just had a overnight stay here this weekend, had a great experience as I have never stayed at a holiday Inn before, but what a great experience, all the hotel staff were super friendly, from reception to bar staff and kitchen staff, room was great, and food was delicious but the stay was first class due to the hotel staff there, smiling warm and so easy to approach and willing to help with any query, definitely going to stay again, next time I am in haydock. Had 5 star treatment, myself and sister loved it.

Room looked satisfactory- until I pulled back the duvet to get into bed. I was horrified to see a badly stained , filthy mattress protector - no double sheet .It was disgusting - stains ( including blood) all over it . I phoned Reception and Jake was marvellous & sent two ladies to our room to sort it out - they could not believe how bad it was & completely changed the bed . Jake handled it very well and was very apologetic. All of the staff were lovely- breakfast staff were very friendly even though they were rushed off their feet . We have stayed at this hotel before as our relatives live nearby so we were disappointed this time.Parking was great .

Parking good….food good and plenty….staff so lovely and welcoming! Loved it!

Ok, just getting tired

Clean and comfortable room. It was extremely quiet in the room which was amazing! Great breakfast and friendly staff. Car park was busy but still plenty of spaces.

I booked this hotel for a few hours sleep following a late arrival home from holiday at 2am Saturday morning. When booking I made a mistake and booked for the Saturday (in my head I knew that was the day I got back so booked it for then). I noticed a few days later when we were on holiday already and emailed the hotel and asked if it was possible to swap the dates. At this point if they had said no I would have been fine and accepted MY mistake and booked another room at a different hotel, however they didn't they sent a lovely email back saying this was not a problem and instructions on how to amend the dates, which I completed immediately. A few days passed and I then received an email saying the request was rejected, so I emailed again asking if there was a problem? At this point if they had said they actioned the form too late I would have been a bit upset but may have had time to sort different accommodation. This time a different employee messaged back saying it's no problem fill out the form again and he would sort it out but the date change was still on. I tried to complete the date change again but the online form would not let you fill it out twice, so I tried a few different ways and ended up emailing back asking if he could do it his end and explained the issues, I gave them till the next day before I chased again (the day before I flew) but no response. The day I was flying I tried one last chase and then started looking for an alternative which at this point (the day of arrival) there was nothing in the area that could offer a check in at early hours. So flew home hoping for them to honour the request they had approved. Once I landed I called 3 times before I got through to the receptionist who was "very busy' (not sure what at that time on hotel reception of a small village) and couldn't even be bothered to look through the emails to check what I was saying and just refused to accept us at the hotel. She did advise me she would email me a confirmation of her refusing me a room for my complaint, then put the phone down and didn't bother emailing me anything, but she was busy... I then spent a horrible w and a half hours trying to sleep in the car on a car park with my 10 yo daughter and wife so I felt safe to drive 3 hours back home to Scotland. Safe to say it wasn't the best sleep and didn't feel comfortable on the way home either. Thanks for ruining the end of a great trip Holiday Inn!!

Quick and efficient check in and out

Very helpful staff

Hotel really needs an upgrade as property is falling apart in terms of room facilities and decor . Staff have no energy to be cheerful and lack the customer service response to new hotel guests. No manager on site and water in the reception arrival did not have any ice or lemon to give it a taste . The water rated like tap water with chlorine rates.