Hotel Hacienda Don Juan

Great staff, Nereo went above and beyond to provide superior service

Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old. Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.

This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much

It was cold and hotel didn’t have any heaters in the room. First night there was no electricity in the room.

Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.

The staff went above and beyond for us and made us feel at home. Not only is the Hotel beautiful, peaceful and relaxing, but their food was exquisite! The best part of my stay, was when I went out for a walk & it suddenly started raining, as I was walking back to the hotel, one of the staffs ran up to me with an umbrella and walked me to my room. He then asked if I wanted to start the chimney so we can keep warm. 10/10 recommended

I liked the decoration and the peacocks. What I did not like was tou could hear everything from the rooms around you.

Beautiful hotel. Very clean and well kept. Would stay there again!

Our first choice when we booked our trip, the hotel is quaint, picturesque, and rustic. Beautiful settings everywhere you look in this "hacienda". Their majestic peacocks roam freely in the hotel, our stay was very pleasant, and extra with the staffs attention specially Nereo. His courtesies to our stay, and assisting us in organizing our trips were seamless. Our first time in Chiapas, we absolutely loved it.

A unique place, with lots of history in it, wonderful employees, very clean, it was a little bad cold inside the room and I hear the neighbors conversation like it was on my room, but that wasn't a problem with me, if I ever go back to San Cristobal de las casas That's going to be my place to go.