Courtyard Des Moines West-Jordan Creek

Good location near lots of retail and in a safe area. Lobby is nice and the room was cool on a very hot day. No daily housekeeping. Asked about food and was told “our cook quit”. They had some food and coffee out in the morning, but there’s no barista if you’re looking for something more. The bar is open at times but no food. The drain in our bathtub was clogged, which meant water filled up the tub when showering. We reported the issue and it was never resolved. There was no body wash and only one small bar of soap. They seemed woefully understaffed and unconcerned. Temperature in the pool area was like a sauna. Don’t think I’ll be booking Marriott again any time soon, certainly not this one.

The only positive is the front desk staff are very friendly and accommodating. I got stuck in Iowa for an extra night and changed hotels after two nights here. The room had a funky smell. They don’t enforce their quiet hours as there were kids running around causing chaos at 10pm. One of the ice machines didn’t work. The gym is lackluster. The room is not equipped with a USB plug. Not impressed at all by this hotel and don’t understand the positive reviews.

Great hotel!!!

Kids were slamming doors late. Shower didn’t drain well. Otherwise nice!

Top tier member of the “Marriott frequent flier program” so am used to a warm welcome, bottles of water, friendly exchanges etc. - none of that here. Young lady asked for my cc card and said, “Oh, they gave you a room already” and handed me a key. Nothing else. Oh, she did tell me where the elevator was. Room 423 is the smallest in the building and the headboard extended into the little hallway to go to the bathroom. Odd. But it was clean, standard Courtyard. I went to get more luggage and asked for a couple of bottles of water — “Sure, just grab some out of the cooler over there.” OK. Thank you. Of the six or eight times we walked through the lobby and out the door - including when we left the next morning, we NEVER saw another staff member in the lobby. In fact, we saw no one! What a crazy place. It must operate by itself.

Room was clean for the most part. Bedding had stains. Shower was rusted and some furniture shows wear and tear. Large hole in the wall outside our room in the hallway, it was the size of a fist but likely from a door knob. Staff was friendly. Breakfast was good. Could hear the person above us walking back and forth late into the night and middle of the night and early morning.