Americas Best Value Inn DeRidder

They do not serve breakfast. They keep the doors locked all the time and you have to do all your business through a small window. I had paid for the room when I reserved it online. When my sister checked in, they charged her again for the room and at a higher rate than I had paid online. I had to go to the hotel and get the charges reversed on her card. This was during a stressful time. My sister had just passed away and we were trying to get a lot of business taken care of.

The web site for this Inn is very much outdated. This Inn does NOT have an open lobby, they have the door locked, and only have access through the night window. Which definitely did NOT exude a vibe of "welcome" in the least. In fact, since I checked out earlier than anticipated, I wanted to leave the key card at the office. I had to ring the bell, and got the feeling that I was disturbing them. The phone in my room did NOT work (no dial tone). I had a cell phone, so I was good. Just letting people know. My room was very clean, so no complaints there. And is was close to where I needed to be. But I believe that if they offer a continental breakfast online, it should be available, and at the very least, if the room has a phone, it should work. If they don't offer phone service, remove the phone. If people use the website in determining where to stay, I believe that it should be up to date and not offer what they don't have.

Fridge wasn’t working when I got here. Told mang. I was told next day. Ok so now I’ve told housekeeping and still nothing.

According to the website there was to be a continental breakfast - no breakfast

We stayed here for 30 minutes & that was too long! Door bolt broke; dead bugs on dirty carpet; holes in rags; stench in room. We should have not paid for room at all, but we wanted to get out of there with no issues with staff. First clue should have been that hotel lobby was locked up like a prison which should be a clue about type of people who stay there!

Lobby door was locked in the middle of the day. Check in and check out had to be done through "night" tiny window. I requested and was placed in a non smoking room. However, pillows reaked of cigarette smoke. Could not use them. No shower curtain on the shower.

It was a good stay for a cheap price. Checked the bed for bugs and didn’t see any. Stayed 4 nights. Only problem was the AC went out but we went and got a fan and it was fine. Didn’t say anything and forgot to when I checked out. Room 130 I think.

The motel was just ok. A clean place to sleep.

First off the older lady is RUDE AS HELL! ac would not wirk(tripped breaker) when I arrived toilet was clogged I called lady was rude said wouldn’t move me if she even understood(she neither spoke or understood English well). Room stunk was only 3 rooms rented I know why. When I departed I realized when I got to my destination I had forgotten my glasses on the night stand I called at 7 am of course rude old lady answered all she would say was ok, I mean we are in America and it’s Americas best inn, at least speak enough to communicate. I called later spoke to a female she said I could come look, I stated I’m 2 hours away the old lady said ok to holding them, this lady rudely statwd wasn’t her problem, wow how rude and unprofessional. I will NEVER STAY HERE AGAIN, seems they have issues with Americans, killing these people with kindness was pointless. Thank God I wasn’t dying all she could say was ok! So my thing is what the hell good are prescription glasses to a cleaning lady, I mean geez!

Price was well, But staff especially lady who work there was needs customer service training it might have been to her limited English, Heater was broken the evening staff person did let us move to another room, microwave didn't work in that room, I have stayed before and believe it is not the same management, says there was breakfast but doors locked and could only interact through small window may have been because of COVID but needs to step it up on customer service we went to ask for extra towels because only one inside room the lady was not happy to get us those items