Springhill Suites by Marriott Detroit Metro Airport Romulus

Location, staff, and the room was amazing…..

The pool hot tub area very small……

Clean

Breakfast

Modern facility

The staff seemed indifferent to our needs. We stayed 2 nights so we could attend a wedding. I went to the front desk before leaving for the day and asked for full housekeeping before we returned and she wrote it down and said it would be taken care of. When we returned at around four pm not only did our key cards not work but the room had not been serviced. I went to the front desk and the clerk told me she didn’t know why it hadn’t been cleaned. She called the housekeeping manager who didn’t answer and didn’t respond to her messages. I asked to speak to a supervisor and was told there wasn’t any there. I sat in the lobby and waited for a response and finally asked if we could at least get clean towels. I understand that mistakes happen but what bothered me the most was the indifference to our situation. After a long day driving to the wedding location and back we were expecting to be able to relax and enjoy the evening. No apologies or urgency, just that’s the way it is.

Not much. Cleanliness was good. Return shuttle driver back to the airport was really great.

Booked and advised a very late arrival time of 1am the next morning. We messaged asking if the shuttle was still running at this time. Got no response or communication from the property at all. Had to get an uber there. We were tired and on arrival, they couldn't initially find our booking. Then she blamed it on booking.com as the problem finding it. Then we were told the only room of the type we had booked was on the 4th floor, and the elevators were out. We had just flown for 22 hours and had to carry all our luggage up 4 flights of stairs. My husband is in his 70s. There was no-one to help us. On arrival into the room, some of the lights didn't work, there was no night stand or lamp on one side of the bed. Couldn't get the air con to shut off and the room was freezing. We were not happy. Being so tired didn't help. She offered to move us into another room on the 4th floor, but is was no different, so we collapsed into bed. Disillusioned. As we slept most of the next day, we missed breakfast. Went downstairs looking for coffee, but things were locked up in the breakfast area, and they "couldn't" help us. Breakfast the next day was meagre. Options were not great, just heated up tired looking sandwiches, oats, and loads of sugary rubbish. Toast and bagels .Again disaapointing. Wouldn't recomend at all. Much better options for the money paid.