Hotel Du Vin & Bistro York

Easy walking distance to centre. Comfortable beds, friendly staff

I recently stayed at Hotel du Vin York and, to be fair, the stay itself was pleasant overall. The room was comfortable, the hotel has a nice atmosphere, and I paid for one of the top-tier rooms expecting a premium experience consistent with previous stays I’ve had not only here, but at other Hotel du Vin properties across the country. Unfortunately, the experience was overshadowed by an issue involving my vehicle during the stay, which has since cost me more than £30 in car washes, over an hour of my own time trying to rectify, and the issue still has not been fully resolved. What disappointed me most was not necessarily the issue itself, but the complete lack of meaningful customer care afterwards. After explaining the situation politely and highlighting that I am a repeat customer of the brand, the response I received was essentially that there was “nothing they could do” and that they were pleased I had otherwise enjoyed my stay. That response felt dismissive and short-sighted given both the inconvenience caused and the loyalty I had shown to the brand over multiple stays. A small gesture of goodwill or even a more empathetic response would likely have been enough. It’s a shame because the hotel itself is good, but customer service is tested when something goes wrong — and in this case, I was left feeling completely unsupported. Sadly, because of how this was handled, I won’t be returning and will think twice before booking other Hotel du Vin locations in future. Note : photos are post 2 paid for car washes

Chambre superbe Cadre de l’hôtel remarquable Restaurant français très bon et copieux. Service impeccable

Rien

Location and service were very good and room well priced for the money

£25 for dog pack was rich Car parking at £20 - it all adds up Would not recommend the sample menu unless you are a wine drinker - food was a secondary priority for the hotel

A stunning property with easy access to York

Nothing