The Redwell Inn

Arrived to find notes on both doors saying the establishment was closed due to refurbishment was not a good start. Telephoned the establishment to be told they were honouring overnight guests, thankfully. Side door was duly unlocked and we were led to reception where we were told the floor in the kitchen was being replaced so there would be no breakfast which was included in our room rate. Gareth, the member of staff dealing with check in, was going through this routine with other people checking in after us. Hotels.com responded well to this inconvenience and we thank Hotels.com for their response. The bedroom was ok, nothing special and in need of a bit or TLC. Beds were OK, not the best I’ve slept on however bed linen and towels were good. For the evening meal we walked into town as the Inn was not cooking and had a great meal and we arranged breakfast there ourselves.

Arrived to find notes on both doors saying they were closed due to refurbishment, not a good start. Telephoned the establishment to be told they were honouring overnight guests. Side door was duly unlocked and we were led to reception where we were told the floor in the kitchen was being replaced so there would be no breakfast which was included in our room rate. I asked why we had not been told and the response was that it was an emergency. So what should we do for breakfast I said and was told a 15 minute walk into town would leave us with some alternative options. Gareth, the only guy dealing with check in, was going through this routine with other people checking in after us. Hotels.com have said they will get to the bottom of this, but not even to be offered a partial refund by The Red Well Inn was surprising. The room was ok, nothing special and in need of a bit or TLC. Beds were not the best I’ve slept on but not terrible. For the evening meal we walked into town and had a great meal at the Three Horseshoes. The staff at the Three Horseshoes informed us that every year during The Applebey Horse Fair the Red Well Inn closes, this would be useful information for booking sites. I will be avoiding not only the Red Well Inn but also other Buckley Taverns, this experience was thoroughly unacceptable.

The pleasant, friendly staff were particularly memorable for their friendly, helpful 'can do' attitude. The room(s) we were given were more than adequate for our needs and included a bedroom and a sitting room together with two TV's and the usual shower room. It was quirky, old and perhaps in need of a little TLC, but laid back and lovely

Everyone working there were polite and helpful. It was a cheap room and breakfast but was comfortable. We’d stop again

Staff very helpful

The staff were very welcoming but the quality of food was poor. I chose a chicken Caesar salad and was served pieces of chicken on shredded limp lettuce with salad cream.. breakfast was poor too. Weak instant coffee and “fluffy” cereal covered in sugar coating. A long burner was lit which filled the room with smoke. I needed to change my clothes as I smelt like a “bon fire” The scrambled eggs on toast when it came was good with nice fresh eggs

Very comfortable stay. All the staff were friendly, polite and very helpful.

Room needs a tray on which to place suitcase. Otherwise, you have to use one of the beds to use your suitcase. The cold tap drips. Shower needs some sort of holder for soap, shampoo etc. Difficult to use otherwise because it is very small

Small twin room with no surfaces near the beds to rest anything on. Self closing loo with a lid that would not stay up. Good breakfast but everything including bowls, milk condiments had to be requested.

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