Numa Salzburg Mozart

The area around the hotel was nice and very walkable to local sights. The bed was very uncomfortable and there was very limited storage in the bathroom. As it does have a reception it is difficult to get information about the area or communicate about room.

Great hotel close to the main attraction areas

Three night stay. Never got email re access pin to check in, but easily done (in the rain) outside the door. There is no front desk or staff. 15 minute walk from train station. Got the large room with corner windows, nice view, beautifully furnished room, with fridge, teas, coffee. And a Mozart bust! Good location - 2 blocks from Linzergasse, a main walking street down to the river. Restaurants, shops, pharmacy, groceries all nearby. Quiet at night. Only caveat is no info on emergency services if needed - communication via chatbot or what’s app. Felt isolated that way. Otherwise a great place to stay while enjoying Salzburg!

room s great and so clean.very modern

Beautiful room - would definitely seek out another Numa property to stay in preferentially in another city

Had a terrible experience at this property and would not recommend it. I arrived at 4 PM on a Sunday, well before the stated 6 PM closing time of the front desk. The property had even texted me earlier asking if I would arrive before 6 PM, otherwise they would send me a passcode. I confirmed I’d be there before 6, but when I arrived the front desk was already closed and no one was present to assist instead I received a code to check myself in. The main issue, however, was the bathroom. The layout I received looked nothing like what was advertised online. The toilet was crammed directly in front of the shower glass, leaving no space to place my feet properly — an unusable and completely misleading setup compared to the photos. This is why I immediately requested a full refund and booked another hotel the same day. From 4 PM to 5:55 PM, I waited for text replies with no real help. At 5:55 PM, I finally got someone on the phone who said a colleague would call me back in 10 minutes — but no one ever did. After 6 PM, I occasionally received calls from their number, but each time I answered, the line disconnected. At several points, I was stuck in the call waiting room for 10–20 minutes with no one ever picking up. On WhatsApp, the support team ended the chat, triggering a customer survey instead of providing help. It felt as if they simply did not want to deal with the situation. When I pointed out that the bathroom situation was false advertising, they proceeded to blame Booking.com, claiming it was the platform’s fault for the misleading images. In reality, the property is responsible for uploading accurate room photos and descriptions, so this excuse is entirely unacceptable. It felt as if they simply did not want to deal with the situation. While this whole situation was going on I was not in the room — I went out for dinner till 8pm not wasting my precious holiday. I would have checked out immediately if it weren’t for the long wait for their response, which never came. This caused another issue: the system wouldn’t let me check out because it was a “web code” style check-out, and they claimed no staff were available to verify the room was empty. Effectively, this could have forced me to pay for a night I did not actually stay in. The only “compensation” offered was a 10% refund plus 15% off a future stay. Why would I ever stay here again after being misled by false photos and ignored by customer service, let alone pay the remaining 85%? Conclusion: This property has misleading advertising, unreliable service, and no functional 24/7 support. I checked out the same day I arrived, booked another hotel, and still had to fight for even a partial refund. I am still in the process of requesting a refund (this matter deserves a full refund) and the matter has not been resolved, but I strongly suggest avoiding this property — do not take the risk. P.s. attached is the photo of the bathroom for the actual hotel room in comparison to the one advertised on booking sites.

The hotel was a nice area but there is no one on the property if there are issues so you are on your own.

The extra large room was perfect for three adults, lots of space. Good location near to bus stops but walkable to the old town and plenty of restaurants nearby. Great mountain views from our room on the top floor. Digital check-in worked well with good communication. Clean towels etc freely available from cupboard. Very quiet inside. Only downside was that the sofa bed wasn’t very comfortable but otherwise would definitely recommend.

A great hotel for a weekend break. The room was clean and well designed. WiFi was excellent. Would recommend for family and couples.

The room came with air conditioning unit which given the hot weather was really handy, the staff were friendly