Layne Hotel

It was a gated hotel which made me feel very safe. I loved the vintage historic vibe. Clean and simple. The staff were very friendly.

Generally satisfactory room. Worlds narrowest radiator was cute.

Location. Felt unsafe when arriving and being buzzed through 2 gates to get in due to the amount of homeless people on the street, and the closed in feeling of the block layout.

Located exactly where I wanted to be, the building is nice and, even if old, well maintained, there is enough space in the room and the night was quiet

The window was sealed and it seems I could not open it so the air in the room was not really clean the attitude of the person who opened the door for me in the evening (but the lady in the morning was nice instead)

This is my first time to experience a terrible customer service in my whole life. The front desk personnel was so rude, not patient, grumpy, cranky. He did not instruct in a good way all that is to be instructed to all the customers and if you don't get it the first time he will get pissed and mad. He even scolded me for not following instructions and I think any customer does not deserve that. Also, there door and elevator are very old and is not user friendly and he blamed me that the elevator is not working after I used this for the first time. I told him why he was so rude and asked for a manager to talk but he said he is the manager and I asked for a supervisor that is higher than him but he did not answer. I told him I will give a feedback to expedia about this since you sent me an email for a survey and he said he does not care. It was very traumatic experience for me and I am not sure why you keep them in your list of hotels for tourists. I am not sure if all the staff are that but the front desk was very rude. I am afraid they will charge me the $250 deposit fee for accusing me that I broke the elevator. If possible please black list this hotel in your list as I don't want this to happen to anyone else again. Please escalate this case.

Very friendly staff!

I have zero complaints- the hotel was clean, the staff were really friendly and helpful, and the room was comfortable. I didn’t hear any noise from other guests, and the common toilet and shower were cleaned daily. Considering the price, it was well worth the stay and I would definitely return.