Layne Hotel

Its a nice family run hotel but they hit your card for $250 and you're screwed until they reverse it... Most people staying at budget hotels don't have that extra money for a few days However it's one of the nicer budget hotels but that's Unreasonable, so be aware they charge and reverse $250 for 1 night

When I read other reviews I was concerned about the location because homeless can be a wild card in these situations. But the area was well monitored by police. Now for the service, they were absolute sweethearts, they told me where I should go to walk around and asked me to be safe. I had to leave late at night and since you have to be buzzed on I asked how it was going to work and they explained it was fine that someone will be up to let me in, but as I left they expressed their concern about where I was parked and even told me that the parking lots usually close after 11. (I didn't know that and was very thankful for that) When I got back they definitely were up and buzzed me in with no problem. The hotel is charming, I got a one bed and it was exactly what I needed nothing fancy but it came with bed tv closet and a sink-all very clean and tidy (oh and they have a shared bathroom in the hallway). These people taking care of the hotel were very nice and caring. There is a $250 deposit but truly if you just need a place to rest, perfectly fine to use this place.

The front desk was open 24/7 manned by a lovely family, with helpful tips. The room felt safe and cozy. Lots of storage space.

The street itself does not feel the safest, but the streets near and around are great

The advertisement for this property was misleading. It's hard to learn from the advertisement that a toilet and shower are in separate chambers, which makes it extremely inconvenient. In addition, it is located in one of the worst parts of town, that does not look safe.

It was thoroughly disgusting. It smelled putrid. I left immediately and they refused to give me a refund. Truly I would never stay there.

I didn't leave my heart in San Francisco but I did fall a bit in love with the city. Staying with Randy and his family in Downtown was the perfect place to explore all S.F. has to offer. Yes there are homeless people on Jones Street but there are homeless everywhere. They don't care about you, they don't even see you. I intend to visit S.F. again and I will try and stay here again. Great early morning coffee from Skullery on Geary St.

Nothing

PLEASE DON'T BOOK OR STAY HERE. READ GOOGLE REVIEWS. (It's in the middle of the WORST part of San Francisco, where it's dangerous to even walk up to the front doors. The front doors are behind a locked cage. There's no parking, so you'll need to find an overpriced garage and try to safely navigate there on your own.) Hours after booking I tried calling to cancel for an emergency. Kept getting error messages saying the line was disconnected. Orbitz couldn't get through on the phone either. They said they'd send an email to see if they'd waive the no refund policy for this specific room. I called again days later and reached a man named R***Y. He was incredibly unhelpful and argumentative. He said they had no record of Orbitz contacting them via phone or email, and with nothing from Orbitz, they can't refund. He said that the GM would have the final say on a refund, but refused to give me a name, contact information, or a better time to call back. They've officially refused to refund. I'm afraid to write this review because this place still has my credit card information, but it's worth it to let others know to stay far away.

* great value for money * super friendly n helpful receptionist * close to union square * clean room with all the basic facilities

Nothing

Location is good, kinda on the dividing line between the SF you went to see and the one you want to avoid, room is small but comfy

Elevator didn’t work and I needed to carry my heavy luggage up and down by myself on a very narrow stair, one of the owner was a bit unfriendly on a very simple question