Riad Fes - Relais & Châteaux

It’s gorgeous

It lacks overall professional management . The management of staff and overall is lacking. Especially in house cleaning. No checks in the their system. People kind of chaotically swarming the halls getting things done inconsistently. The first day we got there there was something floating in the toilet etc

A quiet, well-appointed room overlooking the pool by the bar/breakfast room for two nights....splendid. Elegant without being pretentious, and staff that was helpful without being obsequious.

From the reviews and online photos, expected Riad Fes to be luxurious and beautiful but it surpassed our expectations! The architecture and interior of the Riad is breathtaking! It feels like you are visiting a meticulously restored historical landmark. Our room was spacious and artfully decorated, and it was just a regular room not even a suite! We enjoyed a wonderful meal at the Gayza restaurant. The surroundings are beautiful, with tables set around the courtyard pool. There was live traditional Morrocan music and the food was delicious. That’s also where breakfast is served, so you can enjoy the space even if you don’t have dinner there. The rooftop terrace is well worth a visit, with panoramic view of the Medina. We made good use of the swimming pool to cool off. It’s large enough with quite a few deck chairs, so there was always enough space for everyone. I would highly recommend staying at Riad Fes, it’s the whole package!

Ok the hotel is beautiful. The rooms are lovely. The breakfast is good. BUT I had high expectations for this hotel as it’s a R&C property. Where it fell short for our family was the staff and service. Besides the snootiness (maybe we should have expected that but other fab places we stay at leave the snootiness behind), the rooms were not made in a timely fashion, front desk staff gave confusing info regarding location of things, and the slow service at breakfast when there was only one other family was surprising. Four stars though was really hoping we would have been wow’d

Riad is one of the most exquisite hotels. The lobby is ornate and a piece of art. The staff is very helpful and hospitable. It is right in the middle of the medina so it it very close to action. The food and night performance at the restuarant is decent too! However, there are a few things to note... the rooms are on multiple levels...so for people who cant to stairs, it could be a problem. Also, given that the windows open in the courtyard, there is little sunlight and can get a bit claustrophobic.