Regent House Hotel

Property was not at all as described -- I was placed in the basement of a completely different property than the one listed on the Expedia site. The room I was given smelled terrible and did not have locks on the bedrooms doors and, as a single woman traveling alone, I felt very unsafe with this. I brought up my concerns with the staff and they refused to help. Due to safety reasons, I ended up canceling my booking and staying elsewhere, but the staff at the hotel continued to be unhelpful, refused to give me a refund and were rude in general. They also acted like they didn't understand any questions, gave me the run around, hung up on me and the expedia representative and blocked my email address. The behavior of the staff just confirmed my gut feelings that this is not a great place to stay. Overall, this booking experience has been the worst hotel experience of my life. Avoid at all costs.

Easy check in and check out, close to the town centre and restaurants

My room was very clean and quiet. Just the digicope seems a bit tough.

It was brilliant. The room was lovely and the beds were so comfy.

good location and valuable , clean and quiet 👍

Was clean and comfortable and very central for our night out

Lovely little hotel with clean rooms and a beautiful building with lots of character. The bed was comfy and the bathroom was clean and spacious. Would recommend highly to people like myself who were looking for a mini getaway with everything within 20 minutes walk :) 10/10 from me

Booked was told breakfast included. Day of arrival received email saying no breakfast available: no staff on site. Limited milk supply. Not worth the cost. Building very dated. Had to walk 3 flight stairs with a child. Do not use this B and B as it was when we booked.

Easy check in, great location, huge room.

In a few words, I would say: " steer away!". I stayed at the hotel for two nights. I arrived at 6 pm, and the hotel was unattended. At what is supposed to be the reception, there are only instructions on how to collect and return your keys. If you need more info, call the support at the number specified at the reception. When I booked my stay, the booking stated "breakfast included", although I couldn't enjoy any because at 7.30 AM, nothing was ready, and nobody was available onsite to ask any questions. There is no breakfast timetable at the reception or on their website either. On their website or where you book the room, they don't mention that the only way to reach your room is by steep, narrow stairs. Be aware that your room could be at the 2nd floor so 3 set of narrow steep stairs. Not for families with young children or elderly people. My room was quite noisy as it was straight on the stairs, and the window frame was old, which let a lot of cold wind into the room. The room itself is nothing special, small and enough to sleep in, although my bedroom was a single one and the bed wouldn't be comfortable for anybody taller than 180cm. Overall, it was a dreadful experience, mainly because nobody was on site to help you if needed ( I left at 7.30 Am one day and 8 AM the day after while I came back at 6 pm the first evening and 5.15 the evening after ). Potentially, you could die there, and nobody would notice it until the day you were supposed to leave.