Comfort Suites Smyrna - Nashville Area

Front desk was not very welcoming or friendly. Not rude, just not friendly.

It was so good, I wish to get back again.

Nice stay

Room size was great, we stayed in an accessible room, clean modern, really nice will stay there again if needed.

The staff and hotel room were greater than we expected.

A mile from shopping and such, only 15 minutes to Nashville. Safe and comfortable place to stay! Would return.

The employees were not friendly. The air conditioner in my room was not good. Room smelled.

Room could have been cleaner , toilet was broken had to lever hanging out side of it . No sleep timer on TV. On a positive not the breakfast was better then most

The bed bugs ruined everything and the way we were treated by the Co-owner/Mgr (who stays at the motel) was maybe worse. Me and my fiance stayed for 3 nights, after the first night I was itching between my toes and didn't think much of it and didn't anything to anyone and didn't even bother to look at my foot as I thought it was maybe a mosquito bite but after the 2nd night in the morning, my fiance had bumps on her body and my bite was becoming like an open wound. She is a doctor and said I was not bitten by a mosquito as I was never barefoot and she thought for sure they were bed bugs as she never has any sort of bumps on her body and the only time she did was when she was bitten by these bugs, she said they will slowly but surely show up over time. We asked for another room which they did give us. As the day progressed, they became painful for her and upon check out, we asked for a refund. The owner who had just woken up said they need to "investigate" the matter and insinuated the pest control company would reimburse us if we find anything. I showed him the photos that I took but it didn't matter. I told him we do not have contract with his exterminator but with him, they would need to provide him free service or compensate him somehow but we are renting from HIM, his motel and we are looking for compensation from him. He refused and even said we may have brought the bugs with us! I told him we just moved into a brand new home, newly built and was on vacation for the holiday and that was insulting. I complained to the main customer service line and all they did was give me points (again, which I did not ask for and why would I even consider staying at any Choice Hotels after being treated like this!...And Corporate said they cannot refund us, it's up to that location!!) To make matters worse they signed me up for some great deal I guess to try to be nice and charged me and didn't tell me it was a timeshare spiel I had to listen to! I called back and cancelled once I read the email, another waste of time. The motel mgr did call that night on the way home and gave us points (which I did not ask for) but refused to refund us or any part of our payment. I called him again since I did not hear from him and he stated the exterminator just left and they did not find or anything moving....I reminded him bed bugs for the most part are microscopic and you cannot see them, they hide, have times of the day they come out, go through outlets, into walls. He said I could call his pest control co. myself...so of course I did! They told me they treated the room and though this is true they did not see anything moving, doesn't mean they aren't there and don't exist. They hide when the room is being treated, agree they are very small. And get this, they said THIS MOTEL HAS BEEN TREATED MANY TIMES BEFORE AND SHE DID NOT REALLY LIKE THE WAY THE MGR HANDLES OR RESPONDS TO THESE INCIDENTS!! I just complained to the Better Business Bureau after hearing all of this. I also emailed the motel requesting for at least half of the money I paid to stay there. I cannot imagine someone's child or baby having to go through what we went through. I am not even telling you what we had to do with all of our clothes and luggage to toss them into large garbage bags filled with bed bug/flea power from Home Depot before driving 7 hrs back home so we wouldn't bring any bug(s) that may have attached itself to anything. No one should go through this much less to be treated like this.

I made a reservation for a tentative school trip in which I had very short notice to secure accomodations. The cancellation deadline was noted & when the trip for our group ended up being cancelled, I attempted to cancel the reservation. I called the number several times and by the time someone finally answered the phone, it was 14 minutes past the deadline and they would not cancel the reservation. He refused to talk to me and instead referred me to the corporate customer service number. The only option I was offered by the customer service rep was to keep the rooms on hold and they would be considered a "no show" after no one arrived to check in and i would be charged for the first nights stay. The manager, Sam, proceeded to call me for the next 2 days demanding to know "how I was paying for these rooms?" and "if i was coming or not?" Each time I tried explaining to him that I was not coming, but wasn't allowed to cancel the rooms to which he yelled at me that "I was trying to tell him how to run his hotel and how he ran his hotel was his business not mine" and then he would hang up on me. He accused me of calling the corporate office and filing a complaint on him (which was the number he gave me to call when he refused to talk to me when I originally called to cancel). If he had just cancelled the rooms, there was another school group looking for additional accommodations for their students and families and he could have been fully booked for the week. I have never been harassed by a business in this manner! Based on other online reviews, the lack of attendance at the desk and extreme rudeness is a common theme for Sam, as well as other questionable business practices. (Rebooking reservations at higher prices, removing loyalty program numbers from reservations, false advertisements on hotel cleanliness and amenities, etc). It's awfully convenient that no one answers the phone just prior to cancellation deadlines. After reading other reviews recently posted online about this establishment, I would have been mortified to have brought our student group here for a stay. I will never be a Choice Hotels customer again.