Candlewood Suites Gillette by IHG

The hotel was excellent. It was very clean and the bed was comfortable.

Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.

The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.

Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.

We were hoping for a first floor room because of traveling with our dog, but none were available. We were on the 3rd floor. It was quiet.

Clean friendly convenient.

On the what did you not like, let me say our bill was totally messed up. It started on check in. I asked to move the bill to another credit card. She took a few minutes working on it and said it was taken care of. The day before we checked out i checked again because it was 125.00 dollars more then we paid. Once again the front desk worked on it and said it was corrected. The morning of check out the bill was now on 2 credit cards and no longer pending but charged. My wife went down this time to see what was going on with on with 2 bills now. Upon talking to Crystal who was now annoyed, my wife asked have i done something wrong? Crystal replied your first mistake was booking through EXPEDIA. It was downhill from there. It did get corrected after one or two more calls after we got home. We were advised to book through the hotel and not through Expedia . What does Expedia think of the Operations Manager of Candlewoods response concerning this? As a customer of Expedia this is how we were treated. David Sharp

This was the first time staying with Candlewood and this will now be my first choice when looking for hotels in the future

Super comfy beds. We are a family of multiple severe allergies. Great air quality, and no allergic reactions with bedding. Routine stay for us.

Josh worked the desk. He was extremely friendly and helpful! The room was very nice and the price was right.