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8.8 / 10 Guest Rating

Hacienda Santa Cruz

Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315, Mérida, MX

Hacienda Santa Cruz - main view

About the Property

Luxurious Spa
Indulge in massages, body treatments, and facials at our spa to relax and rejuvenate.

Exquisite Dining
Experience fine dining at "Valentina" restaurant by the pool, offering a garden view and a delightful bar/lounge.

Modern Amenities
Enjoy complimentary Wi-Fi, concierge services, and onsite shopping. Unwind at the poolside bar and savor cooked-to-order breakfasts.

Immerse yourself in luxury at Hacienda Santa Cruz, where comfort meets elegance. Book now for an unforgettable experience at our upscale hotel.

Facilities & Amenities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent56 verified reviews
AI Summary

Guests highly rate the beautiful gardens and frequently praise the secluded location.

Categories

Cleanliness8.3
Service9.2
Location9.3
Room Quality8.7
Amenities8.8
Value for Money8.7
Food and Beverage8.8
Overall Experience8.7

Select topics to read reviews

J
J3426XQtaylorbLOS FRESNOS, TEXAS
Verified booking
Couples
Standard Room
Stayed in Feb 18, 2026

"Great stay!"

10.0

We had a wonderful 3 day stay at this lovely hacienda. The grounds and the rooms were beautiful, and the staff was first rate.. Everyone was friendly and helpful and helped make our stay much more enjoyable. We saw the owner going around, checking to make sure everything was in good condition. The meals were very good and the wait and bar staff were very attentive. The only suggestion we would make is for the hotel to provide cloth napkins in the bar and breakfast area instead of paper ones. That would be more in keeping with this elegant hotel.

Helpful?
R
RICARDO
Verified booking
Standard Room
Stayed in Aug 26, 2025

"Excellent"

8.0

todo

Helpful?
D
Daniel cordero
Verified booking
family
Standard Room
Stayed in Aug 20, 2025

"Exceptional"

10.0

Es una hacienda hermosa , con unos jardines increíbles

Helpful?
I
Irasema
Verified booking
family
Standard Room
Stayed in Aug 11, 2025

"Good"

6.0

Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido

Helpful?
G
Gene
Verified booking
Standard Room
Stayed in Jul 31, 2025

"Secluded Hacienda"

10.0

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!

Helpful?
A
Anne
Verified booking
family
Standard Room
Stayed in Jul 30, 2025

"Exceptional"

10.0

Sehr schöne Unterkunft

Helpful?
G
gene2024
Verified booking
Couples
Standard Room
Stayed in Jun 14, 2025

"Hacienda Paradise"

10.0

This is a fantastic place tucked away near the airport in Merida. The Hacienda was first built in 1640 but it is like a lavish resort in the middle of the jungle. With cenote, swimming pool pools, a first class spa and excellent accommodations

Helpful?
N
NESTOR DE JESÚS CORTES
Verified booking
partner
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0

Lugar muy bello bendiciones

Helpful?
C
Carlos
Verified booking
partner
Standard Room
Stayed in Oct 14, 2024

"Good"

4.0

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.

Helpful?
I
ITZIAR
Verified booking
family
Standard Room
Stayed in Aug 21, 2024

"Exceptional"

10.0

Excelentes instalaciones, servicio excelente, una maravilla !

Helpful?