The Empress Hotel Chiang Mai

Great people and great location.

Friendly staff

Pretty property. Felt safe the entire time i was there. The breakfast and the ala carte food is great. Music during the evening to complement the dinner. The property is safe and clean. Can feel a little dated with keyed entry to rooms. A little bit of a distance from the night market but not a lot.

Excellent

Stayed here during a 1-week trip to Chiang Mai. The staff was very friendly and accommodating. The rooms aren't the fanciest and somewhat out of date. The gym was sparse and a bit run down. We enjoyed the pool and ample breakfast options. We loved the location that was easily walkable to the markets around Old City but not in the heart of business. Overall a good value!

Nice and quiet

Everything was very good. We have work conferences here sometimes. The hotel feels a little old in that they decided to stay classic rather than it is just rundown. It feels a bit on the line for that though. My reason for not giving 5 stars is that there is 1 physical key for the room. So if your spouse/companion/roommate is in the room and asleep, then you have to ask housekeeping to come open the door. You are also expected to leave the key with the front desk when leaving the hotel. The pool felt too chilly in the morning for me, and needed the afternoon sun hitting it for me to use it.

Lovely hotel with friendly staff at the reception, easy check in and check out. Was given welcome snack bag which was very nice touch. Hotel is only 20mins from the airport and 10 mins walk to night market and restaurant. Choice of breakfast was limited and could be improved. Rooms are lovely but bathroom needs to be updated ( no proper shower) overall hotel is still very nice.

The staff was just fine. The room, however, is shabby and worn, desperately in need of a refit. Mold, stains, a musty smell everywhere. There is a ridiculous master control box for the room lighting, located on a side table near the bed. It has a glowing blue LCD display that cannot be dimmed or switched off, so it will light up the room like a drive-in movie theater unless you put a towel over it. Everything feels dated, they don't even have electronic key cards but actual bulky mechanical keys on a fob. Cannot recommend unless you're into a poor retro vibe from the 70's.

The hotel was extremely clean and convenient in a quite safe location with very walkable route to street markets and Night Bazaar which began at 5pm nightly. Lots of places to eat within walking distance. The property also has a very full breakfast buffet and the sister hotel right next door “The Premier Empress” has a nightly buffet that was delicious. The breakfast buffet area latter serves lunch and dinner. There is a great message place steps away. The pool was very nice and not crowded but it might have been because we were there in January. Although the pool was not heated, it was very swimmable. There is also a sauna and fitness room on the same floor. Upon checkout, the staff called an UBER like service for us which equaled to approx. $6.00 US. It was a lovely stay.