The Empress Hotel Chiang Mai

Bathroom fans will be a good asset and more lighting in the bedroom

I like the hotel decoration I don’t like the breakfast

Walking distance to night markets and shopping plaza. Hotel is nice and clean. Staff and service are perfect.

Booked a king bed for my honeymoon (I specifically requested for a king bed and messaged them saying we were celebrating our honeymoon trip). They greeted us saying they had upgraded us to a larger room for free, which we were very appreciative of. We then saw 2 twin beds instead of our 1 king as we entered our room. We went back downstairs and asked the front desk if there was another room with a king bed, even if room size would be smaller, and she had a bit of an attitude and said no. She said she'd send someone up to move our beds together. The front desk also didnt relay where the gym, restaurants, pool etc were so my husband and I just explored for ourselves. No signs of where the pool/gym were so we asked someone and they just said second floor. We took the elevstor to the 2nd floor and it was dark, no lights. Idk if they were doing repairs but it didnt feel inviting. Noticed our bathroom's soap holder in the shower had some mold and shower drain would not work. After 2 min of showering, water levels rose past the indent on the floor. We called housekeeping and they used a plunger to drain it. I had to rinse all of the soap and shampoo I still had on myself and water wouldn't drain again after 2 min of quickly rinsing myself. After long days of walking and doing tours, all I wanted was a relaxing shower. Had to leave and find another accommodation for our last day in Chiang Mai. We did appreciate the large goody bag they gave their guests when you check-in tho.

It’s really clean and staffs are nice and friendly. I will certainly stay here again.

Hotel condition is outdated but it is well kept

I stayed in room 1412 and left something valuable behind. I have been calling and leaving messages to look into having my item returned. I've sent multiple emails and I have not heard back from the hotel. While I understand it was my responsibility that I left the item behind, it has been extremely disappointing that the hotel will not make an attempt to help me.

Very, very nice Hotel, very, very nice.

Nice rooms and buffet breakfast. Appreciated the welcome gift bag and slightly later checkout option

The hotel is a bit dated but comfortable. Pool and pool area is nice. We booked adjoining rooms because we were traveling with young children. They gave us non adjoining rooms until I protested and showed my hotels.com reservation. They then figured it out. The biggest negative is the hotel restaurant. It is old and dated and doesn't have that good food, especially outside of the breakfast buffet.