Hyatt House Richmond - Short Pump

I think everything was amazing! I really want to give a big shout out to Connor, he really helped us when he was on call at the desk! My friend and I are both visually impaired and he was able to come up and help us with things like the TV and getting to our room when we checked in and just everything and that made it an amazing stay knowing thatthere was somebody there that cared enough to help us out and not just point and tell us to go. On Sunday morning very early. I want to give another shout out to Abby, she was able to get us an extended check out and when I called in the morning because we needed a couple more hours, she was able to accommodate that as well, she will never know how helpful that was to me!

There was no pool

I knew it wasn’t going to be good when I saw cigarette butts all over the ground in front of the facility upon arrival. Only one elevator working was a problem also.

Great location for meeting our friends from out of town.

It was under renovations and only one slow elevator. Water turned off intermittently. When on had an odd smell. Hair dryer needs replacement switch didn’t work.

Great hotel and it is in a perfect spot-right next to the mall. Everything was in walking distance. Great customer service and the breakfast was also good.

Friendly staff

Na

The hotel was one of the most beautiful ones we have stayed in. The location was great!

Of the 2 elevators only 1 worked. For the price of the hotel one would think they would have more modern upgrades, they only had 1 USB plug in the entire suite.