Z Ocean Hotel, Classico A Sonesta Collection

I stayed in the hotel about 5 or 6 years ago. It has definitely gone down hill. The check in process was smooth. The gentlemen that helped me was great. That’s where it ended. We were there for 4 days. No housekeeping services. My trash just piled up and I had to search for someone for towels. The rooms are run down. The jacuzzi’s are no longer jacuzzis. Just run down old tubs that look green. The locks on the sliding glass doors did not lock. Just unsecured. No on-site restaurants or bars. When I went to check out, I wanted a receipt. When I went to the front desk, the person just asked what room, and when I said my number, she gave me a thumbs up? What the heck?? So I could tell she wasn’t going to be helpful. So I called from the airport to get a receipt emailed and was left on hold for 7 minutes. I called back and asked for a supervisor and was placed on hold another 7 minutes. Still no receipt. The service is terrible now. All around terrible. Stay somewhere else.

Très bon emplacement. Beaucoup aimé la propreté et c était très spacieux

I had such a fantastic stay! I was lucky to be in one of the newly renovated suites, and it exceeded my expectations. The space was bright, modern, and incredibly spacious—perfect for relaxing after a long day. The private balcony offered stunning views overlooking the pool, making it a perfect spot to enjoy my morning coffee or unwind in the evening. The suite also featured a fully equipped kitchenette, which was both convenient and thoughtfully designed—ideal for preparing light meals or snacks. Everything felt clean, comfortable, and well-maintained. Overall, a truly enjoyable experience—I’d definitely come back!

My husband & I have stayed at this hotel for 10+ years. Never had a bad word to say about it until now. We had the WORST stay at a hotel EVER! Customer service is nonexistent. Waited 15-20 minutes to check in because the reception person was eating his "lunch". No apologies from him for this. When we got to the "spa" room, saw there were no jets in the spa, but there was poop. We asked for extra towels, only 2 in the room, and were told we couldn't have anymore. We were supposed to get some pool towels for the spa and only got them once from the front desk during a 3 night stay after the poop was cleaned up. Had to ask for the room to be made up the next day and the person that came seemed surprised I wanted more than the trash emptied. We had no tv the whole stay. The entire hotel was in disrepair, the staff apathetic as to the needs of those staying there and the restaurant they used to have moved somewhere else so there was no food at the hotel. We had some dishes, silverware and 2 coffee cups in the room supplied by the hotel . Housekeeping never washed anything we used and provided nothing to wash them ourselves. On top of all this, they had no ice in the ice machines. There is nothing I can be positive about and this used to be our favorite hotel to stay at. We chose this hotel to celebrate our 40th anniversary. We regret our choice. We've stayed at your White Plains hotel and thought we'd get the same level of quality service. Not at Z Ocean Hotel Miami Beach. If you're trying to run this hotel into the ground, you're doing a great job!

Room sizes were nice. We reserved two types of rooms (one with balcony and the other with balcony and jacuzzi). The hotel had a bit of internal renovation happening but that wasn't an issue. My only concern was the cleanliness of the fitness centre, pull area, and outside leading to the back of the hotel. Also, the floors in the rooms were a marble color making it hard to tell if they were actually clean. Staff were very nice and we had no issues with service, location, access, etc.

Not the greatest as expected, front desk people aren’t friendly at all

Everything was nice but it will be better if they have laundry inside the hotel overall its good

Staff was amazing ! The hotel Muneer’s a lot of work