Royal Extended Stay Alcoa

Very Dirty believe the other reviews and save your money! everything is out of date

Room walls, counter tops, and furniture tops for filthy. Bathroom was molding. Inside of shower curtain was unclean. Room smelled strongly of tobacco. Door lock was flimsy. Tenants were noisy in the parking lot (yelling and fighting) from 6pm to 3 am. Hotel at end of Knoxville airport. So lots of jet noise starting at 3am when Airborne delivery jets depart. Hotel required an additional $50 deposit (still not refunded!). TV sound and image not sync'd. I could do on. Never again!!!!

The room was disgusting, I took pictures of the cigarette ashes, cockroaches, and BLOOD that was not cleaned up. The tub would not drain when I showered and the nob to make it drain was broken. I told the business and they offered no help, other than bringing a microwave and never brought it. Hotels.com gave false advertisement by saying they had a microwave, the fridge was completely iced over.

Roaches dirty floor dirty sheets burn holes in blaket shower curtain rod sagging soakek the floor drawer missing from furniture drywall hanging from ceiling paint bubbling and feeling honestly I think its the people that own it

Roaches dead air conditioner didn’t work no tv in room 138

Worst place ever. Rooms dirty the floor wasn't even mopped.Roaches. And i didnt even get to stay at the motel i booked.they put me in the motel next to them.Never again will i go back.

I booked online. They said it was pet friendly. Got there to register and they said no dogs allowed. I told them to cancel my reservations and they said they couldn't I would need to do so here on hotels com So that's what I did. Then they charged me for the trip and refused to refund my money. They are crooks. They say they are the Royal Extended stay. It is what is on the building. But the hotel check-in office is for Royal Extended stay, Budget, and USA inn. How can one hotel be 3 hotels in one. Scammy for sure.

I booked online here at hotels.com Hotel is listed as pet friendly. So I booked a 6 day stay. When I arrived there were 3 listed names for the hotel! Budget Inn Royal Extended Stay USA INN. Every building looked just as the other. Same hotel property. Everyone for each name business in the same lot was to go to the first building for check-in. It made absolutely no sense at all. I drove back around from the last building to the first for check-in. Then, I was told no pets allowed and they wouldn't honor my reservation. And asked for more money if they let a pet stay. Which was not the terms of the agreement. I was livid. Called the # for the booked trip and had trip insurance. Was told on the phone I would be refunded and it takes 72 hours. Today I got an email and was told they wouldn't fully refund the 6 day stay. Scammy for sure.

It was roaches in my room. Smelled like smoke. Frig was dirty.

Carla, at the front desk, who gave us a ride to the airport was wonderful. Its a basic economy hotel. That should explain everything else