Radisson Blu Resort & Spa Cesme

temiz oda

Radisson Blu'daki dört gece-beş gündüz konaklamamız, otelin sunduğu üst düzey hizmet ve olanaklar sayesinde beklentilerimizin çok üzerindeydi. Ne var ki, spa bölümündeki profesyonellikten uzak tavır ve üç kişinin bone takmayarak hijyen kurallarını ihlal etmesi bu kusursuz deneyime gölge düşürdü ve şikayetimize rağmen herhangi bir aksiyon alınmaması, beş yıldızlı bu prestijli işletmenin kalitesine yakışmadı.

Alle Getränke und Speisen in der Minibar, im Restaurant und an den Bars waren extrem teuer – teurer als in jedem Hotel, in dem ich je gewesen bin. Die Preise sind wirklich nicht fair, nicht einmal in Radisson Blu Dubai oder Los Angeles sind solche Preise vorhanden.. Das Personal war jedoch sehr hilfsbereit und freundlich. Das Hotel ist zentral gelegen, genau zwischen Alacati und Cesme. An einem windigen Tag wollten wir ins Hallenbad gehen. Dort durften wir allerdings ohne Badekappe nicht hinein – so etwas habe ich in meinem ganzen Leben noch nie gehört. Wenn man das Hallenbad benutzen möchte und keine Badekappe dabeihat, bieten sie einem zwar eine an, aber die Preise dafür sind so übertrieben hoch, dass man nur lachen konnte. Für das Preis-Leistungs-Verhältnis bietet das Hotel leider nicht viel. Ich würde dieses Hotel nur für ein Wochenende empfehlen, mehr nicht – wir waren 9 Tage dort.

Customer satisfaction is quite weak. We felt that our requests were not really welcomed. When we offered to pay extra for the changes we wanted, the prices we were given were far above what would normally be expected.

Spa

Die Lage, das Frühstück und der Service

Nichts

We stayed at this hotel for 5 nights as a summer holiday. The reasons we picked this hotel were because it was reasonably priced, recently renovated, a large hotel with a private sand beach and part of Radisson group which I have a Diamond status. We arrived to the hotel with our car and there were plenty of car parks on the hotel grounds. There is no valet parking or such, but we didn't need such a service anyway. The reception quickly checked us in and explain the stay related information quickly. They mentioned that we get 15% off due to Radisson status, but there was no other mention of our status. When we went to the room, we noticed that we were upgraded to a sea view room but no suite upgrades were offered as per the hotel program indicates as a possibility. Our first impression of the room was that it was a pretty nice and clean room but there was a cigarette smoke kind of smell which was hard to ignore. Ventilating the room with aircon helped a bit, but the smell kept coming back even on our last night. There was a nice sea view but it also came with a night club view, which was quite noisy until midnight even when windows were closed. The bathroom was wall mounted shampoo and body wash but the conditioner was not mounted but put on the floor. Even though the room was cleaned throughly, the balcony has a lot of bird poo on the hangers and railings. All in all, our impression of the room was a mixed bag with the biggest issue being the cigarette smoke smell. The hotel has a super large and very clean pool. They offer beach towels here which were consistently clean and smelled very nice. The beach was also quite good with plenty of recliners and a nice mostly sandy beach. The sea water was a bit chilly due to the winds and being out of season. However, it was still an enjoyable swim. The main problem with the hotel grounds is that, the public toilets are extremely far from the beach ( like a 10 minute fast paced walk from beach and back) and they aren't cleaned frequently enough as they were smelly. Another problem is the surrounding spaces that are just outside to the right of the beach. The abandoned bar (?) was a true eye sore when enjoying the beach. In terms of service, the staff were very invisible. They were only cleaning the tables or bringing your orders to you. However, they were nowhere to be found apart from that. There was no easy way of ordering drinks and stuff while you were at the beach apart from going to beach bar and trying to get the attention of the staff there. The only employee who was enjoying their job and giving a personalized attention to customers was the red haired lady at breakfast service (unfortunately we didn't catch her name). She was truly kind and welcoming in her approach to customers. We only had breakfast at the hotel and it also provided an sunpar experience. There was a huge variety of choices as you would expect from Turkish hotels. However, many items didn't feel fresh. The simits felt hard as if they were from the day before. The tomatoes, cucumbers were dry. The fruit juices were cheapest powder based options. So was the coffee - only available machines were instant coffee based ones. The restaurant was also dark and not inviting. Another annoying experience was with the security at the front door. On a windy day, we wanted to try another beach at the south to avoid the wind coming from north. We took some beach towels with us and without intending to hide from reception, we got in our car. We still had 3 more nights at the hotel at this time. A security staff ran behind us to the car, knocked our window and said we are not allowed to take towels with us. We explained that we were just going to a different beach and we will bring it back, but they said that they need to check with the reception. Then another security staff came and he said it is normally not allowed to take towels but as long as we bring it back, it would be ok. I found this attitude quite disturbing as we normally didn't get approached by any staff until then but only to be accused of stealing towels even though we didn't even intend to hide that we are taking those towels. The situation could be handled much more gracefully, at least getting informed about it beforehand and not get chased to the point of getting our car window knocked to tell that by two staff members. Overall, this is not a bad hotel. It is simple, basic and does the job of giving you a decent summer holiday. However, it has so much potential and it is not fulfilling that potential by chasing small gains and missing important details (smoke smell in the room, staff trained to give an experience with a personal touch, unattached bath supplies, no clean toilets at the beach). I would love to visit this hotel when it gets to that level because it is at a great location and it has room to do a lot more. But I didn't leave the hotel with a memorable experience.

Nice and clean and relaxing. Free bottled water. Nice touch