Homewood Suites by Hilton Rochester - Victor

We booked the Homewood Suites in Victor, NY and checked out after 1 night. The property is undergoing renovation to the common areas but they should have started with the rooms. The first room we were issued had hair and ants on the bathroom floor, thick black dust on the ceiling fan and multiple carpet stains. We contacted the front desk and they moved us to a different room. No ants this time but the carpets were stained and gross. We would not walk barefoot on them or sit on the couch without covering it. I am not picky, but the rooms were not inviting at all, it was difficult to imagine that housekeeping is cleaning thoroughly given all of the obvious issues. I have stayed in hotels for business most of my career but these rooms were some of the worst I have seen and not worthy of the Hilton brand. We only stayed one night because we arrived late and it was too late to find another property but we could not wait to leave. I will say Tyler at the front desk was very apologetic and did his best to help us but he could only work with what he had. I would recommend avoiding this property until the rooms are updated to Hilton standards.

Ledy ? Was very nice and helpful

Construction dust

Despite the fact that have the hotel is under construction, the staff was helpful and accommodating. And as always, my children loved at the pool!

The staff was amazing and so friendly! The hotel was under construction so any complaints I would have would be due to that and temporary. The pool and hot tub were great, and the kids had a blast!! The double bed suite room was very spacious, and I was impressed by the full-size refrigerator! Can't wait to see everything after construction!

The location was good and for us, that we booked it with some friends.

They were in the course of a serious renovation which was not mentioned before our booking. The lobby was closed because of it.

My room didn’t have a refrigerator. They upgraded to a one bedroom suite which was very comfortable.

Best place ever

location was ok, it was quiet

hotel renovation made it a poor experience