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7.4 / 10 Guest Rating

Emerald Hotel

13 Gladstone Road, Gisborne, nz

Emerald Hotel - main view

About the Property

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child. Please note that there is a 2% charge when you pay with a credit card. You must show a valid photo ID and credit card upon check-in. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property. Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good1010 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the spacious rooms.

Categories

Cleanliness5.8
Service8.3
Location9.3
Room Quality7.3
Amenities6.8
Value for Money5.7
Food and Beverage7.8
Overall Experience8.3

Select topics to read reviews

V
VisagienzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Jan 30, 2026

"Exceptional"

10.0

Everything

Nothing

Helpful?
N
Nicky KirikirinzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 23, 2026

"Good"

6.0
Helpful?
J
JannzNZ
Verified booking
couple
Standard Room
Stayed in Jan 22, 2026

"Average"

4.0

Location centre town was good . Room reasonable size comfortable. Bathroom needs a touch up marked rough walls .

Car park shocking.. no room very tight . Reception on arrival no one there. People were waiting.

Helpful?
S
SetsurojpJP
Verified booking
couple
Standard Room
Stayed in Jan 22, 2026

"Exceptional"

9.0

部屋が広くプールもあり、隣がレストランだった。

Helpful?
S
ScottnzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Jan 21, 2026

"Good"

5.0

Location to the city. Secure car park. Very friendly staff.

The room was far too big. My voice echoed and hard to cool the room down. The bathroom was unclean with black marks all over the celling. The bed is 2 single beds pushed together and woke up between the two beds. No milk offered on arrival and long maze to find reception. Lighting very dim in the room

Helpful?
S
SavanahnzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 21, 2026

"Very happy with our stay, clean and the facilities are great."

10.0

Everything we needed for our stay and clean.

Helpful?
M
MoeauAU
Verified booking
family_with_children
Standard Room
Stayed in Jan 20, 2026

"Location was perfect and the kids loved the pool. Staff at desk were not as friendly as other hotels we have been to."

10.0

So much space

Everything was great for our family of 4

Helpful?
H
HorstatAT
Verified booking
solo_traveller
Standard Room
Stayed in Jan 20, 2026

"Akzeptabel für eine Nacht"

6.0

Die Lage des Hotels ist sehr gut. Aber es ist kein 5-Sterne Hotel, kein Frühstück, keine Bar. Das Hotel ist abgewohnt, der Teppich sicher gereinigt aber sehr fleckig. Sprünge in der Waschmuschel, wodurch es schmutzig wirkte. Aber die Bettwäsche und das Badezimmer sauber. Die Preis-Leistung passt, insbesondere wenn man die Garage für das Auto mitrechnet.

Eine Renovierung wäre notwendige.

Helpful?
K
KarnnzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Jan 20, 2026

"Exceptional"

10.0
Helpful?
D
DanielauAU
Verified booking
extended_group
Standard Room
Stayed in Jan 20, 2026

"These better choices in Gisborne"

3.0

Location is great and there’s an Irish pub out the front

It’s all started at check I , we waited about 8-10min for someone to turn up at reception. No bell to press, you have to call a number which is the front desk and it was ringing right in front of me! Young lady arrived and we checked in, they don’t have PayWave and we needed a physical card to insert. Of course I run cashless and careless so my friends had to pay for my room. I wasn’t to pleased with this. The hotel is large and there are plenty of rooms, they are spacious but in need of an update. The shower screen is a swing screen that sits over the bath and I didn’t realise it wasn’t siting correctly so when I hit out of the shower there was water all over the bathroom floor. Not the best experience and would not go back to this facility

Helpful?