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7.4 / 10 Guest Rating

Emerald Hotel

13 Gladstone Road, Gisborne, nz

Emerald Hotel - main view

About the Property

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child. Please note that there is a 2% charge when you pay with a credit card. You must show a valid photo ID and credit card upon check-in. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property. Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good1010 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the spacious rooms.

Categories

Cleanliness5.8
Service8.3
Location9.3
Room Quality7.3
Amenities6.8
Value for Money5.7
Food and Beverage7.8
Overall Experience8.3

Select topics to read reviews

B
BrettnzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Mar 22, 2026

"Good"

3.0

To close to main road trucks all night

Helpful?
A
AshnzNZ
Verified booking
family_with_children
Standard Room
Stayed in Mar 22, 2026

"Good"

4.0

Not much

Beds were uncomfortable, place is run down, its more a motel then a hotel.

Helpful?
B
BreakwellnzNZ
Verified booking
couple
Standard Room
Stayed in Mar 21, 2026

"Good"

5.0

Having a room

The constant door slamming due to so way to strong automatic door closers

Helpful?
A
AlicenzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Mar 19, 2026

"excellent"

9.0

Overall the accommodation was comfortable and very tidy. A home away from home.

The bathroom tiles however were unclean, it looked like it hadn't been cleaned for sometime but nothing major.

Helpful?
L
LeahnzNZ
Verified booking
family_with_children
Standard Room
Stayed in Mar 19, 2026

"A good overall stay"

7.0

Staff were nice. Pool was good. Good location. Comfy beds.

Rooms need redecorating. Needs a restaurant kitchen. Spa needs opening. Air cons in some rooms not working. Need extra kitchen things cloths etc. not all rooms had microwaves

Helpful?
V
Vijay Farley-NaikernzNZ
Verified booking
extended_group
Standard Room
Stayed in Mar 18, 2026

"Great spot but rooms are bit tired"

6.0

We stayed one night and found the location to be a real highlight, very central and within easy walking distance to shops, cafes, and the waterfront, which made getting around Gisborne easy. The room was spacious and generally comfortable, but the overall feel of the hotel is a bit tired and could do with some updating. This seems to be a common theme noted by other guests as well. There is a pool on site, but we didn’t use it during our stay. Overall, a convenient place to stay for a short visit, especially if location is your priority, but the hotel would benefit from some refurbishment.

Hotel and rooms are a bit tired.

Helpful?
M
MartinnzNZ
Verified booking
couple
Standard Room
Stayed in Mar 16, 2026

"A nice quiet central place to stay"

8.0
Helpful?
M
MegannzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Mar 11, 2026

"I would recommend staying here."

8.0

Location was great for my work, I could walk to the venue, good for dinner options after work. Nice view of the river.

There was no where to wash dishes when used. On the Saturday night I could hear music from a club until early hours of the morning. Nothing the hotel could do about it, and I had a room on the far side/river side of the building which was appreciated.

Helpful?
S
STEVENnzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Mar 8, 2026

"Excellent"

8.0

Stayed one night staff were great, everything was clean room was excellent.

Needs abit of tlc but would definitely stay again

Helpful?
M
MichaelenzNZ
Verified booking
couple
Standard Room
Stayed in Mar 5, 2026

"Exceptional"

10.0

Massive spacious rooms

Helpful?