The Roosevelt Hotel New Orleans - Waldorf Astoria Hotels & Resorts

I chose this Hilton property because I’ve had very good experiences with the brand before, which made this stay especially disappointing. To be clear, I was not upset about not receiving a complimentary suite upgrade. I understand upgrades are not guaranteed. The issue was the communication. Over multiple conversations, staff encouraged me to keep checking back because there might be more flexibility closer to arrival. After days of follow-up, I was ultimately told no further complimentary upgrade was available and apparently never would have been. A clear no from the start would have been completely fine. What was frustrating was being led to believe the answer might change when it realistically would not. That back-and-forth wasted a significant amount of my time. At a time when hotel prices keep rising while brands keep stripping away perks and still calling the experience luxury, clear and honest communication matters even more. I expected better clarity and professionalism from a Waldorf Astoria and from Hilton generally.

Fantastic location within a block of the Sanger Theatre. We visited New Orleans specifically to see the Phantom of the opera and stayed at the Roosevelt hotel during our visit. Everything was fantastic, including the staff and the restaurants.

Location

No problems

The Roosevelt’s excellent location, amenities, staff, history and beautiful structure are a standout. With our having a longer stay, it was a plus that they offer several larger room types with the bedroom separate from the living area. Makes for a more comfortable stay.

One of the best hotel I ever stayed at. Crystal (personal concierge) is exceptional. She provided amazing treats for my birthday. The hotel and room were extraordinary! Will definitely be staying again when i visit NOLA!

We had an incredible stay at the The Roosevelt New Orleans, A Waldorf Astoria Hotel! The hotel itself is absolutely beautiful, with such a classic and elegant atmosphere. A huge shoutout to our concierge, Crystal—she truly made our trip extra special. Her attention to detail and thoughtful touches did not go unnoticed. The surprise waiting in our room was such a kind and memorable gesture. Everything about our stay exceeded expectations. I would give this hotel 1000 stars if I could! Highly recommend