Park Prime Kolkata

We enjoyed our stay, but the hotel needs general maintenance. Eating in the Khana Sutra is very expensive

I got so frustrated that i checked out of the hotel in 3 hr and took a new hotel . We were sitting in the common area and then she just went to use my washroom as she was not feeling well . Hotel people send a staff who checked whether a guest has went to the room. Then the reception called me and said guest were not allowed . I told them person is unwell if they want i can keep the door opened . She still kept on calling me after every min . It was very frustrating indeed.

Hotel has re-branded. It's not the Hotel Chrome, it's Park Prime. Checked-in, shown to room - rather bland, could do with re-paint. Main problem was located next to busy roads with ill-fitting window with little seal around the perimeter which allowed the outside noise in. Went to reception to advise about the window and asked to be moved. Response was the hotel was fully booked, no offer to send maintenance to look at the window. Off I went to the restaurant, halfway through meal I had something sharp in my mouth, pulled it out and discovered a piece of blue plastic! Advised waiter, he took it away and came back and said "we have no understanding how something like that could happen", as though I was lying. That was it, no offer of free/reduced meal, drink on the house etc. Bizarre response. I went back to my noisy room and just about nodded off until.. yes the hotel is located next to a mosque and at 3.15am there was a 20 minute call to prayer! In the morning after not sleeping I spoke with the Manager about the noisy room, food with plastic in and mosque. He showed me some alternative rooms but when I asked if they were immune from the 3.15am wake up call from the mosque he advised no! I had no option but to change hotel, I had booked and paid for 3 nights and used 1! I checked out and despite my poor experience of lack of sleep, badly maintained room, plastic in food there was again no reduction in my bill. Such a poor response to customer complaint. AVOID HOTEL PLEASE

Easy access to most of the places of interest and shopping. The food was very good and the staff very helpful.

Confort room but Kolkata is so wet, even in the hotel... Bathroom is very small and dirty (shower), the view from the room is horrible (better to close the curtains) and the restaurant is very slow, not so good. Only breakfast buffet is ok. I don't know how they can belong to "small luxury hotels of the world", it is certainly a good hotel in India, but absolutely not luxury you can trust me

Stayed for a night on work related trip. Worst front staff I have ever experienced. No manners or etiquettes. Same with staff at breakfast buffet on terrace. Service to selected to customers. Hotel is generally good in terms of location and comfort. But for me service is important so I am rating it low. Though towels and other linen was not very clean.

Good

Hotel chrome is a little oasis of luxury on ajc nose st. Staff were extremely helpful and friendly . Special mention to Kathleen in housekeeping who was really lovely and went out of her way to help me. Hotel v clean and comfortable . Location is about a 15 min walk to park st, but taxis aplenty

I stayed at Hotel Chrome for 2 nights and 3 days. The staff was very courteous and responded to all my queries. The hotel is a boutique property and really has adopted the boutique culture well. The rooms are good and spacious and clean. The toiletries are really well styled and of a good quality packed into a Test tube shape bottles. Its a value for money boutique hotel.