InTown Suites Extended Stay Columbus GA

We stayed a total of 13 days...We had no toilet paper or wash cloths and the 2 burner stove didn't work at all. The wifi worked when it wanted to. They were decently cheap but that's no reason not to have basic essentials.

They were understaffed so the room wasn't very clean. The empoyees worked very hard, were friendly, and did the best they could to make our stay comfortable.

The Office is only open from 11 AM to 7 PM and after it closes there is no person to call on the premises if you have a problem. The telephone in the room did not work and there was no-one to contact or to request help, except the property owner. The amenities were bad! There was no ice available at the Motel and the kitchen was totally bare of utensils or ice trays. There was no coffee maker in the kitchen and no food vending machines on the premises. The Lady at the check-in told me that there was a 3 day minimum stay for the price they were charging because they only cleaned the rooms after the third day. I told her that I had a confirmed reservation through Expedia, so she said that she would allow me to stay & pay for one night. I trust that this is not the type of accommodations that Expedia promotes.

The Staff was very professional and friendly. My room bathroom needed a little work the sink drained slowley. The bed was a little worned. It had sink holes.

Nice location and staff. Good parking. Room cleaning service could be better

was not accommodated for the special needs request for my three year old autistic daughter and one of the sleeping arrangements we had no bedding sheets blankets or anything for it we were put on the second floor after we were requested to be on the first floor do to haven little children in the room and there were complaints management knocking on the door because the complaints once we put on the second floor I was told there would be no one under eyes so they won't be any complaints and I had someone banging on the door for management anyways because of a complaint about the children which is due tomorrow to take 3 year old who doesn't speak English really he's our own language either she motions with her hands or makes a loud noises with her mouth instead of a speaking actual words cuz that's all she can do right now she's still in therapy working on her speech I was told as long as there was someone 17 or older in the room with my other children that was fine so when me and my other adult cuz left to go to the store even out to the parking lot to bring more stuff in or just go have a cigarette break someone went straight up to the room after they seen as both go to the parking lot to proceed to bang on my room door requesting them to open the door so they can see that my 17 year old son was in there with his younger brother and sister. Find that quite rude and the kids found that hello frightening for someone to come banging on the door after I just left out of the room

No silverware/dishes or pots and pans in the kitchen.

When i arrived, the manager claimed that she called me several times to let me know that if i didn't arrive by 7pm then my room would be released. I explained to her I did not receive a call and she didn't leave a voicemail. I was left without a room and i came from out of town. I had to end up going to another hotel to get a room. I will never ever book with hotel again. The manager didnt even try to compensate with a hotel voucher for future purchases, I am highly upset and disappointed.

Bad the room was terrible!! Bed bugs and all. Expedia customer service wasntt helping at all

Great customer service, air conditioner went out, no maintenance after business hours