ERUS SUITES HOTEL BORACAY

Swimmin pool ,staff

This was my first visit to Boracay and my stay at Erus Suites Hotel spanned three nights. I received a complimentary upgrade, which I appreciated. However, the room had ants in several areas and a noticeable odor in the bathroom facility. The staff were exceedingly accommodating and sprayed the room twice. Otherwise, the hotel is conveniently situated near White beach, station 3, numerous shopping venues, restaurants, bars, and attractions. My rating reflects my experience with the room; otherwise, I had a pleasant stay, and the staff were friendly and helpful.

Very happy with our stay in Erus Suits Hotel. Clean rooms, nice breakfast (small portions though). Very polite staff. Would recommend.

The place and staff members are nice. However, it needs better administrators. 3 nights and we only had 1 small roll of toilet paper for two people. They cleaned the room and didn’t leave one either. No toilet paper in the restaurant’s restroom. The room smell was odd. They had a loooot of staff members and they are nice and attentive, but maybe have less staff for that and have someone doing Constance maintenance.

This hotel is affordable and worth it! I booked deluxe room with complimentary breakfast for 2pax. Staff is accommodating from front desk to bellman and I think they are On-the-Job trainees and they perform well! Room is clean and I do not see any problem with that. Hallway is well-maintained as I noticed. One thing that I want that the management should check is the internet connection inside the room espcially if you are in the 3rd floor. The wifi connection sometimes lost or should I say not consistent. I think if this problem will be given an immediate action it will be a plus for other guest to enjoy their stay. ☺️

We had multiple issues with the hotel. Most were basic things which are expected clenliness was the main issue. The bedsheets are yellow and stained when we got to our room. This was particularly annoying as they asked for a deposit to ensure we did not stain the sheets. We contacted hotels.com who struggled to help us due to the phone lines being un manned by the hotel staff. There were also about 8 phine numbers non of which were useful. When they finally offered us to move rooms they showed us an upgraded room which still had stained walls and sheets. Additionally there was a stench from the shower which would not go and only got worse with running water. The water was also only cold with no warm or hot. In addition the pool was not clean and half empty when we arrived. The wifi did not work at all. We checked out after one night and went somehwere else with no refund.

The staff were friendly and approachable. Walkable to the beach. Slow Internet connection in our room.

Stay FAR Away from Urus Suites Hotel - Worst Experience Ever! I don’t even know where to begin with how horrific my stay at Urus Suites Hotel was. We booked three rooms from February 4 to February 8, 2025, and what we encountered was absolutely revolting. The hotel is a disgrace, and I am beyond furious that I even had the misfortune of booking with them. The rooms were FILTHY. The walls were completely covered in mold, which is not just unacceptable but a serious health risk. The bedsheets had multiple stains, the towels were disgusting, and the overall lack of hygiene was beyond belief. This isn’t just about “needing a little cleaning”; this is about an utter failure to meet basic health and safety standards. Mold exposure can cause severe respiratory problems, and yet this hotel is putting people at risk without a care in the world. We immediately reported the issue to the reception, but honestly, there was nothing they could have done to salvage the situation. We didn’t stay a single minute longer in that disgusting place and left within an hour of checking in. I wouldn’t trust this hotel to house a pet, let alone humans. This is a complete and utter failure on the part of Urus Suites Hotel, and I am warning anyone reading this to stay FAR away from this place. If you value your health, your safety, and your well-being, do NOT book here. There are plenty of other hotels that actually care about their guests and maintain basic standards. Urus Suites Hotel does not. Of course, they refused to issue a refund, so we will be filing a dispute with our credit card company to receive a full refund. I encourage you to do the same if you haven’t seen my review earlier.

They were a small problem due to my age no lift available !

The restaurant was quite expensive !