ERUS SUITES HOTEL BORACAY

Easier to go beach

I really can not complain about anything for the price I paid, however there is room for the hotel management to improve a few things. My room had a small window that was completely covered in vegetation on the outside and didn't lock. Security safe was broken, when I asked the staff to fix it or replace it, they took it and then just threw it on the chairs that were also abandoned outside of my entry door for the time of the stay. Elevator not working. Stairs and hallways were always kind of littered and my room had AC unit that was improperly installed without a drain and was dripping on the wall and floor causing a lot of mold and some odor in the room. But like I said in the beginning you get what you pay for.

The room is nice. But we’ve had problems with ants in the toilet and in our bedroom. We’ve had issues with the AC as well, so they transferred us to a different room (disability friendly) on the first floor, that in my opinion is not safe for use for people with disabilities. The shower handrails are loose, unsafe for use, it’s a tight space, and I saw some molds in the ceiling. I did bring it to their attention on my last day so I’m unsure if they did something about it. The staff are okay. Some are nice and some doesn’t seem to have costumer service training.

Great!

The hotel didn't give us the money back. We made a mistake while booking with dates and they didn't even take the phone. Horrible experience!

The hotel facilities are outdated and poorly maintained. The staff’s attitude and service leave much to be desired, making the overall experience highly disappointing. Booking a stay here feels like a waste of money. Instead, it’s better to invest in a more expensive hotel where the quality of service matches the cost, ensuring a more satisfying and worthwhile experience. As for the breakfast, it was dry and unappetizing, falling far below expectations. I would not recommend this hotel to anyone.

MATIGAS NA KAMA, MARAMING LANGGAM NA NAGKALAT SA KWARTO, AT MAY MANTSANG UNAN SA INYO ICHACHARGE PAG CHECKOUT HAHAHAHAHAHA MGA TOLONGGIS. ETO LANG YUNG HOTEL NA BAWAL MAG COMPLAIN EH HAHAHA ANLALA NG MANAGEMENT ANLALA KAUSAP NG MGA TAUHAN DITO

The pool was very dirty

Poor internet connection

Terrible experience. Bed hard as a rock. Restaurant expensive and poor quality. Customer service very poor. We only stayed one night and after all our bad experiences decided to leave and were denied any refund or assistance. Do not stay here!