Waldorf Astoria Chicago

The stay was amazing per usual! Me and my fiance love coming here! Rooms are amazing and the service is top notch! Luis is always amazingly kind, and always eager to serve, he took us and waited for us when we needed to step into jewel for a second! They truly look to meet all your needs when staying! Would recommend to anyone thinking of staying

A superb experience with everyone the Waldorf Astoria Chicago. I'd like to give a particular shout out to Logan Lawson-Parks and the concierge team who made our visit so special. They were able to accommodate some unique requests and found some great neighborhood restaurant gems (that weren't on my radar). I look forward to returning!

Room great, service and facilities amazing. Special shout out the valets Luis and Tony and Edwardo who drove us around!

- Centrally located - Cute entrance - Good breakfast - Amazing room, large, clean and comfortable, well equipped (coffee, robe etc.) - Friendly staff

- Host could have provided a bit more information upfront (e.g. facilities, hours and access, breakfast etc.)

The service was exceptional. The staff went above and beyond to make the stay special.

From the moment I walked into the Waldorf Astoria Chicago at 6:30 AM, well before standard check-in, I experienced a level of service that truly defines luxury hospitality. I arrived without a reservation, expecting to simply store my luggage and return later. Instead, DeAndre at the front desk immediately took ownership of my experience with genuine warmth and care. He intuitively asked about my Hilton Honors status, helped me locate my account and log in, and navigated everything with a level of efficiency and insight that made the process seamless. Although the Deluxe King with fireplace I initially wanted wasn’t available, DeAndre found a thoughtful solution that exceeded my expectations. He also accommodated an early check-in nearly eight hours ahead of schedule. What stood out most was the intention behind every interaction. DeAndre made me feel genuinely welcomed, taken care of, and valued from the very first moment. It felt less like a transaction and more like a personalized experience. Thank you, DeAndre, for such an exceptional start to my stay. This is exactly the kind of service that defines true luxury.

Location was great, room was clean with amazing views and staff worked hard to make sure everything was just right. Luis, the valet, and De’Andre, at the front desk, were especially kind and helpful. Oh, and the lobby smelled amazing! We would definitely return.

My experience at this hotel was nothing short of amazing. Everything from the hospitality to the facilities was exceptional. The suite is super spacious! Excelled our previous experience with a few other 5 stars in Chicago!