Waldorf Astoria Chicago

The staff was very friendly and helpful. The cleanliness of the hotel, the fact that you offer a car wash service.

I had to wait about 45 mins to a hour, for my room to be ready. Even though i had a scheduled check in time.

There are several luxury hotels in Chicago to choose from, but the service at The Waldorf is what sets it apart. The concierge service from Logan Parks made the difference between a great stay, and an unbelievable stay. Last minute reservation changes, activity recommendations, car service, little touches for the room…. She made everything magic! My friend and I still talk about how great she was. Seriously, I’ve never had a concierge make such an impact on my stay. Though I was disappointed the hotel was being remodeled and the spa was closed, and the bar was noisy, the concierges Logan, and Sheryl pulled out every stop to make up for it. I had just hit diamond status with Hilton, and I really felt “ the love” from that. The room and location are fantastic! I used to stay elsewhere in Chicago, and now will never stay anywhere but at The Waldorf when in Chicago. Thanks Logan and Sheryl for such a lovely stay!

Luis in valet! Amazing and kind. I would book another night just so I could converse with him again!

Luis provided excellent service and was very friendly and kind.

The team at Waldorf Astoria went above and beyond for my wife and I his anniversary. They did a fantastic job, making sure everything was perfect. I want to acknowledge logan.lawson-parks for personally taking care of my wife and I during our stay. She is amazing.

One of the very best experiences I have ever had at a hotel! Before our arrival, Cheryl, the concierge, contacted us to let us know she was available for any requests. At check-in, Fernando, at the front desk was friendly, helpful and very accommodating with our request for a late checkout. At the same time, I asked Cheryl for help locating a jewelry store where I could special order two watch bands I needed. By the time we had unloaded our bags in our rooms (I was traveling with a friend and we shared a 2 bedroom suite) and returned to the lobby, Cheryl had the information for me. Jonathan, Luis and the entire valet staff were more than accommodating taking us to the places we needed to go in the hotel's beautiful BMW. I did not speak the same language as the woman who cleaned our rooms, and I did not get her name, but through sign language, she was happy too return when the room would be vacant. I did not write her a note, but the clues I left in the room she picked up on, and I've never had such an organized room! It was perfect and the bathroom was spotless! Room service and the spa attendants were friendly and helpful. The pool was clean and warm, and well stocked with wonderful towels and water. I can't wait until I'm able to return to the Waldorf Astoria Chicago.

The Waldorf continues as my favorite hotel in Chicago. The refined, consistent service is second to none. This was a quick getaway to the city. I was able to check in to my Junior Suite a bit early. As promised, Anthony in guest services delivered me my keys while I enjoyed lunch at Brass Tack. My interaction with Anthony was the beginning of many personable, yet professional interactions with the team at the Waldorf. From Tamas the General Manager to Santiago and James in the Brass Tack, everyone is on their A-game. James is incredibly personable and remembered me from previous visits, as did Santiago. They are both incredibly knowledgeable about the menu and truly seem to enjoy working at the Waldorf. Tamas Vago, the General Manager, is ever present around the hotels and due this I was able to tell him how much I was enjoying my time there. When I completed lunch, Anthony had my luggage waiting in my Junior Suite and due to the semi-warm weather, I was able to open up the sliding doors to the Juliet balcony for some fresh air. There is not much more I can say that has not been positively mentioned by other reviewers. As I have thought during my previous stays at the Waldorf Chicago, there is nothing I would improve upon. It is simply delightful!

I booked a staycation for the weekend for daughter’s birthday. It was a 10/10. The concierge, Logan, was spectacular. She made sure all of our needs were met and more. She also suggested fun things to do with my daughter. The new spa is amazing. I usually go to a different one in the city but chose this one because they allow 16 and up. I am sold. This will be my new spa home. Highly recommend staying at this location. The customer service was extraordinary.

I just spent a wonderful “staycation” at the Walsdorf. The service was impeccable. For example – some kind soul placed a lens cloth under my girlfriend’s sunglasses that were left in the room – just in case they needed a little buffing. It is a minor thing, but it shows they are making the small extra step. The room was luxurious. The room was 5 minutes late in being prepared. For this tiny inconvenience we were treated to a complementary drink of our choice in Brass Tack, their hotel restaurant / bar; a very kind gesture.

Great location in the Gold Coast and always amazing service! The hotel provides wonderful concierge service and has a great restaurant, speak easy, and spa right in the hotel if you do not want to leave and make your stay a true staycation in the city!