Thornton Hall Hotel & Spa

Lovely staff. Upgraded room was very pleasant. Cream tea and breakfast exceptional and grateful for chilled water in fridge.

My daughter and I booked a spa break with food and a spa treatment. The hotel is lovely, our room was very nice and comfortable. Our evening meal and cooked breakfast were both very tasty. The only thing that let the whole experience down was being charged for changing the spa treatment - it was mentioned at the time of the treatment but not at time of booking to it was a bit of a surprise but only a minor detail and overall the experience was favourable.

Lovely grounds. Room well equipped.

Customer service excellent in parts, but reception staff quite challenging and defensive when issues raised. Lacking consideration such as placing elderly guests in distant upstairs rooms and not carrying bags of 88 year old lady. No trust or respect for guests - locked out of room before checkout due to outstanding payment due, despite security deposit and unlike most hotels that present a bill on departure. Billing process complex and no reply to written complaint or acknowledgement after several days.

Our third visit as a couple and we absolutely love it here. The rooms are always great and so is the breakfast. The gym is also a nice added extra. We normally visit Cheshire Oaks on the way and have tea at the res fox just down the road. Fantastic

Rooms well equipped and comfortable. Friendly waiting staff

Unable to opt out of package price for dinner bed and breakfast, even when unable to use elements of the package. Unable to use spa on day of departure. Lack of transparency in billing. Some staff defensive and lacking consideration. Poor follow up to concerns.

Staff are very friendly and it was a seamless check in . My room was beautiful very clean . The shower is not hot , maybe it’s time of day but both times I used it , I did not enjoy it was not relaxing. The towel rail was so cold it had condensation on it , towel rails should be warm . Breakfast was very busy , sadly because of this all the food was coming out into the food troughs at seperate times , you would get a bit of bacon but then there would be no sausage , no eggs or hash browns , then when one filled 2 others were empty, all the pastries had gone . I was on a really good overnight offer, I would have been really miffed if I had paid full price . I ordered about of tea to be brought to my room ,this took 20 minutes, I offered to take myself, it was not hot when it arrived! The Afternoon tea is very overpriced , the sandwiches were non existent, the cakes were a bit sad too , the tea was weak and the service was poor for £39 per head you refills without having to ask ! Would I book again , I am not sure , I think breakfast needs more organisation to cater for the amount of bookings it was not good , I like a warm shower also and good food and service . Overall friendly staff, lovely room but needs improvement in F&B

Everything was perfect. The hotel is absolutely stunning, that much that I am actually considering getting married here after a recent spa night. Breakfast was so nice and fresh. The spa was great along with reasonably priced drinks. And the staff were all 5*, from reception to bar staff to waiters. Ria at breakfast couldn’t have done anymore to help us. Thank you for a great night away :)

Lovely stay at Thornton Hall as always. From reception staff, to the catering staff and the spa. Gained a free upgrade to a sumptuous executive room, when I mentioned it was my birthday. Food was amazing as always and the cream tea was delicious 😋 Always great deals on which we took advantage of. Thank you to all the team for a wonderful stay 💕

This hotel is first class, spotlessly clean and the staff are all very pleasant. Spa is great and never too busy.

I booked this hotel for my mum and dad as a gift for their Ruby wedding. I can't begin to explain how good the staff are at this hotel, I'd like to say a HUGE thankyou to Matthew (reservations). He went above and beyond to ensure that their stay was perfect. I couldn't of asked for anything more. He was brilliant and kept me informed via email very promptly. My mum and dad's room was beautiful and they had decorated it lovely for their celebration. Mum and dad thoroughly enjoyed their stay which consisted of bed, breakfast, £30pp for their evening meal and a cream tea and robes for the spa. Amazing place, amazing staff and an amazing night away ❤️ ✨️ I think myself and my husband will paying the hotel a visit too!! Can't thank you enough for making their anniversary special!!