The Charleston Place

Amazing hotel in a wonderful location. Every detail is taken care of. I never tip housekeeping, and I left a very large tip this time. Every time we left the room we came back and it was in better shape than when we first arrived. When they saw that I had sunglasses out on the counter, they left me a cloth to polish them Strange to think that it made such a big impact but it really did make you feel at home.

Our overall experience was very positive. From arrival, the team was attentive and helpful with luggage and made the process feel easy and welcoming. Throughout our stay, the service was warm and consistent, and it often felt like our needs were anticipated. Everything flowed smoothly, which made for a very comfortable and relaxing experience.

My stay at The Charleston Place from April 1–5 was overshadowed by what I have every reason to believe was a bedbug issue—something no guest should ever encounter, especially at a property that presents itself as five-star. I documented everything thoroughly, including photos, and reported it immediately. What followed was not resolution, but dismissal. The hotel relied on claims of third-party inspections to deny the issue, yet despite requesting the extermination reports multiple times, I was never provided with any documentation. No transparency, no meaningful explanation, and no real concern for what I experienced. Let’s be clear: the most troubling part was not just the incident—it was how it was handled. There was no accountability. I incurred out-of-pocket expenses dealing with the aftermath, and the hotel has refused to take responsibility in any meaningful way. Instead, I was offered a future stay at the same property for one night, an offer that is both impractical (as I live out of state) and completely misses the point. After this experience, returning is simply not an option. For a hotel that markets itself as luxury, the response was anything but. A five-star property should meet serious concerns with urgency, transparency, and genuine guest care—not denial and deflection. If this is how The Charleston Place handles legitimate guest issues, the “five-star” label is highly questionable.

Wow. We were blown away. With other nearby hotels $3000+ per night, we “settled” on The Charleston Place. This place was Ritz+ … gorgeous, just remodeled rooms, spectacular lobby preserving old while looking brand new, over-the-top food, and superb, superb service. The location couldn’t be more convenient. Highly recommend.

WE have been coming here since it opened in 1986 and have never been disappointed. We have had once in a lifetime events there as in my son's wedding and also Rehearsal dinner at the Riviera Theater. We go 5 to 6 times a year and enjoy the stay immensely . The last year and a half has been a little complicated as they have done extensive and beautiful remodeling, but there is no hotel to compare with the Carleton Place!!

We had an outstanding experience here. Despite the ongoing renovations, the hotel had a flawless presentation. The people we met who worked here were friendly and nice. They made our entire family feel very welcome. The room was beautiful and the club lounge had the best food. Only down point was that the fitness area was surprisingly small. Overall, I’d recommend this place to friends and family.

Came in for business with 25 people. Not a single complaint. Perfect hotel experience from the staff to the room to the food. Every box checked.

Our stay could not have been more lovely. From the top notch assistance from doormen, to wait staff. Everyone was exceedingly helpful. Bessie, insured our arrival was seamless as we navigated the construction and repeatedly asked whenever we saw him if we needed anything. This was a first class experience and we look forward to visiting again.

Our stay at The Charleston Place was nothing short of exceptional—truly a five-star experience from start to finish. From the moment we arrived, we were welcomed by warm, personable staff at check-in who immediately set the tone for the visit. The room itself was beautifully appointed—spacious, elegant, and thoughtfully designed. I had called ahead to request fresh flowers, and the arrangement exceeded expectations, adding a perfect personal touch. The bathroom was equally impressive, featuring both a rain shower and handheld option with excellent water pressure and consistently hot temperature. Even small details stood out, like the quiet, efficient flush of the toilet—clearly a property that pays attention to comfort at every level. Dinner at the Daniel Humm restaurant was a highlight—an easy 10/10. The captain who took care of us was genuinely kind and attentive, and the sommelier was outstanding. Even if you’re not deeply into wine, she’s worth engaging with just to experience her passion and knowledge. We did encounter a minor issue with the air conditioning, but it was resolved within 20 minutes of our call—an impressive response that speaks volumes about the level of service here. Room service was also excellent, delivering a hot, delicious breakfast right on time. The concierge team went above and beyond by helping us arrange a private sailing charter, which turned out to be one of the most memorable parts of our trip. While the pool area and part of the valet space were under renovation, we were aware of this ahead of time, and it had minimal impact on our stay. Overall, The Charleston Place delivers on every level—service, comfort, dining, and attention to detail. We would absolutely return and highly recommend it to anyone looking for a truly refined and seamless hotel experience.

I had such a magical experience! The staff was wonderful and made us feel so special throughout our stay. The updated rooms are absolutely beautiful, and the location is perfect so convenient and within walking distance to shopping. I came for a day trip to celebrate my birthday with a friend, and it turned into the perfect mini girls’ getaway. Overall, a truly great experience. I can't wait to come back!