Claremont House

There was no stay. 2 days before our stay we got offer to check in in email, we did so and even replied with the time of arrival. The day of arrival, when we were on the road with no access to email we got email from the owner telling us that property is under renovation and thus inaccessible. When we walked for about 15 minutes to the property in drenching rain, we found the property in state of reconstruction and abandoned, phone number provided was of no use, no one answered (tried about 10 times). Very poor time management. We found alternate accommodation ourselves and request a refund of the price paid for nonexistent stay.

No idea what the property is like as they cancelled the day before we arrived, due to renovation work. Terrible communication. Despite knowing they were closed they sent two automated messages requesting we check in online, including passport details, and provide special requirements. Their phone didn't work & they didn't reply to several emails. There was no apology when we found out that we had been moved to a hotel across town. One automated text arrived after we had checked in there!

As the property was closing for either renovations or being sold we weren’t told prior to arrival. There was a major lack of communication that the staff had to deal with. Completely unfair. They did then accommodate us at The Star Hotel which was an upgrade but our concerns were reimbursement being made if in fact we choose that. Turns out the location of The Star Hotel was a huge benefit.

Breakfast very good Room cold. Area had a police car on stand by at the top. Chef very helpful carried cases down stairs booked taxi to. Bathroom sink was 8 inches wide couldn’t wash your hands in it without chucking water every where

Basic hotel but the breakfast was really good and it was in a good location.

Property was run down, mattresses and pillows were worn out. Holes in the curtains, stains on the carpet. One room was so hot like a sauna, you couldn't sleep. Looks nothing like the advertised pictures. Do yourself a favor and book some place else.

This is not an elegant guest house. However, I was very pleased to stay there for two reasons that put it above big hotels. We arrived about 10am after an international overnight flight. Ordinary check-in time would be 3pm. The hostess greeted us with a smile and said of course, she would get our room ready first. In 30 minutes we were resting in our room The next morning we had breakfast made to our specific preference in the quaint dining room. You never get that in a large hotel. One last thing. They organized a car to take us to the cruise terminal, making sure of the time, the right ship, and that they would take our credit card. You can’t beat good service!

We use this hotel every year for our boat show visit. Great value. Friendly and helpful staff. Looking forward to next year.

The bathroom was rundown no soap

Staff obviously didn't check the tv or remote, neither worked properly. Staff are lovely, but gave me other remotes which were not the same model as tv and only 1 unversal one which didn't work either . Bed very uncomfortable. Breakfast was fine. Staff very uncomfortable. Shared bathroom had a shower that hadn't worked properly for ages as read past reviews saying same. Time for the owners to wake up and di some updating and spend money on the property. Wouldn't stay again.