Sanctuary Lodge, A Belmond Hotel, Machu Picchu

The position, the staff , the attention to detail

The room and bathroom were small

Beautiful sanctuary lodge right outside of Machu Picchu with the most breathtaking views. Take the cocktail class with Fredy- he makes the best drinks and jokes

I'm not sure where to start, but a good place would be the staff: Mirko, Darinka, Freddy, Gabriel, Raisa, "Trainee" (that was her name tag - she was awesome), Alex, Alex, and Alex. These folks, and everyone else throughout the hotel, from the moment I walked in fresh off an 4-day Inca Trail hike, made my stay comfortable, fun, and unforgettable. In every interaction the staff did everything they could to create an experience that led with a service-first, luxury, whatever-you-need-we're-happy-to-help orientation. Having the privilege of staying for three nights, it was a pleasure to get to see everyone everyday, interact, laugh, and genuinely get to know them. The folks there were top notch and should be commended for their exemplary work and work ethic. Second to the staff was the food and space. The food was some of the best that I had in Peru. I was especially amazed by the lomo saltado and the chocolate desserts. Paired with a fantastic wine selection (along with the pisco sours and Cusquenas), the cuisine and its presentation were also top notch. We also had the pleasure of a cooking class where we made ceviche and lomo saltado, had a local liquor tasting with Freddy, a presentation on coffee and cocoa with Mirko, and yet another presentation on potatoes with Alex. These experiences, matched with the incredible in room treats (chocolate trees and endless treats and drinks), heightened the experience at the hotel and demonstrated the care and awareness of the Peruvian culture and identity brought to you by the people there. Last, the hotel itself. Overlooking the buses coming to and from Machu Picchu all day, the space is terrific. The outside seating area next to the waterfall, hummingbird feeders, and orchid walk was the perfect place to unwind with a drink and stare at the mountains. From that same spot you can see folks walking around Machu Picchu and the extraordinary mountains. Simply phenomenal. Additionally, the rooms were exceptionally clean, quiet, comfortable, full of all the treats and drinks you enjoy. The turn down and room services were second to none. Overall, if you have the means, you need to say here. And if you can, get the inclusive drinks and food. My entire stay was magical only made better by the people. I could go on and on about them and other experiences; but the main point is that they did everything and went beyond any of my expectations to ensure my stay was perfect. Staying at The Sanctuary Lodge at the end of our time on the Inca Trail and in Peru left me fulfilled and happy. Thank you to everyone for making this experience truly extraordinary.

The service at Sanctuary Lodge was simply exceptional. From the moment we arrived, the staff was attentive, warm, and always willing to help, making us feel welcome at all times. Every detail was carefully considered, turning my stay into a truly unique experience. The cuisine at Tampu Restaurant is another highlight — it offers a varied menu prepared with fresh, locally sourced ingredients. Breakfast was outstanding, featuring an excellent natural juice station and high-quality coffee that allowed us to start the day in the best possible way. Highly recommended.

This hotel is by far the best place I have ever stayed in. From arrival to departure everyone is doing their best to accommodate your every need and they fully deliver!. And when my husband fell ill, they helped in every way we could wish for. Thank you so much! Staff is super helpful and friendly, food is great and the location is unique. We would absolutely love to come back!

Location of this hotel is given, but the hotel is spotless and well equipped. The best part of this hotel is the amazing staff that goes above & beyond to make sure your stay is memorable. Probably the best staff I have ever experienced. Front desk, restaurant staff, gardener to house keeping, everyone is ready to make your stay the best possible.

Exceptional location and what wonderful, warm service. This is one of the most welcoming places I have ever stayed. Thank you to the wonderful staff. You cannot get a better location right by the entrance to Mach Picchu. It's a bucket list experience staying here.

This was such a special stay. I've never experienced such amazing service. The team went above and beyond, especially Mirko land Briham :) The food was exceptional. Every meal was so good. The location was unreal...being able to see Machu Picchu from the back of the hotel! I was so grateful with the time and energy saved when I didn't have to take the bus on my Machu Picchu day. It was the highlight of my Peru trip. I would absolutely recommend anyone to splurge and stay here for a once in a lifetime experience.

Our stay was fantastic right from the start. The service was world class and made for an indredible stay. Would very much reccomend staying at the Sanctuary to get the most out of visiting Machu Picchu.